Support silent for 2 months

[tllim]

Long story short, I ended up sending my PinePhone BH back to Pine in an RMA parcel. Up until this point the support had always replied quickly, within a few days. In their last message, support promised to get back to me once the parcel arrived. Well, tracking has now reported the parcel as delivered for over two months. Support, however, has not even said anything despite my follow-ups asking for confirmation on the parcel.

So, a year from ordering I still don't have the PinePhone.

Please PM me your support ticket number.