Shipping Progress

[rahlquist]

As of today (05/02/2016) I'm launching a formal FTC complaint due to the lack of communication from this company and never receiving a requested refund (asked multiple times over the last month). Since Pine64 is now based out of the US and a functioning business, they will be held liable. I would suggest anyone else who's had issues such as I have to do the same and launch a complaint as well.


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Here is some free advice. Threatening legal action against most companies nowdays will get you a quick ticket to talk ONLY with their legal dept. If the Pine people are smart, thats how they will handle it. 

Did you not get the update yesterday? Where I am its 5/3 in the USA. on 5/2 they posted an update and emailed all backers.

No I got nothing related to anything Pine. Here's my advice to you, unless you are employed by Pine64 keep your nose out of it. Good I'll gladly talk to their legal dept thru my state attorney general's office who like taking care of these cases of fraud. Again, unless you are employed by Pine64 keep you nose out of it.

You posted in a public forum so... 

Allow me to repost a link to their update for you. 

https://www.kickstarter.com/projects/pin...ts/1564825

So as you can see everyone will be getting their board. Delays at this point are mostly from people ignoring communications from Pine about filling out the shipping survey, or people who added items during the survey. Some of those added items caused delays. If its that big an issue dispute it with your credit card and be done with it. The FTC is going to do nothing, you invested in a kickstarter, not purchased a product. Its a marginal difference but legally, it is a difference.

Let me give a piece of advice oh holy internet lawyer. The Kickstarter backing is an investment but once I ordered items from backerkit, it became about selling goods and services. At which point, I gave them money--they give me goods. That's usually how businesses operate.

You are correct. The items added during the backerkit phase are a normal transaction. The Pine board is not. But they made it clear at least to my holy understanding that all orders would be shipped as soon as all parts for a given order were on hand. Likely based on your backerkit comment you ordered something additional. Those additional pieces created delays of their own. Since there was no guaranteed shipping dates, you haven't a leg to stand on, it was part of the agreement you entered into.