10-31-2020, 05:42 PM
It's great to get a bit more information now.
I actually was under the impression that i've been the only one really having problems yet. Searched around a bit, but didn't really find anything.
Seems like screens with stripes and other failures aren't that uncommon. First of all, i'm happy that i received a replacement screen. Though very unsatisfactory is, that this screen has a broken touchscreen, and the support has trouble answering my messages.
Even if pine64 is more of a community than a company i think it should be important to take care about problems by the support. It shouldn't be necissary to summon a paypal case or to open a thread in the forum. Like that you lose trust and make it hard for everyone.
In my case i just wish that either my phone works, because i paid for it, or that i can send it back to get my money back.
My ticket has been open for one and a half month - did get a screen, but one with a broken touchscreen. That all is a hassle to work with.
I don't want to charge at pine at all. I really love the idea of the devices. I mean i was already prepared to buy a pinebook after the pinephone. But as long as it is like this, i'm a bit worried. I have received two out of two broken things and the support hasn't been helpful at all. For me things have been looking like lost money so far.
But i'd love to be proven otherwise.
Greetings
Janik
I actually was under the impression that i've been the only one really having problems yet. Searched around a bit, but didn't really find anything.
Seems like screens with stripes and other failures aren't that uncommon. First of all, i'm happy that i received a replacement screen. Though very unsatisfactory is, that this screen has a broken touchscreen, and the support has trouble answering my messages.
Even if pine64 is more of a community than a company i think it should be important to take care about problems by the support. It shouldn't be necissary to summon a paypal case or to open a thread in the forum. Like that you lose trust and make it hard for everyone.
In my case i just wish that either my phone works, because i paid for it, or that i can send it back to get my money back.
My ticket has been open for one and a half month - did get a screen, but one with a broken touchscreen. That all is a hassle to work with.
I don't want to charge at pine at all. I really love the idea of the devices. I mean i was already prepared to buy a pinebook after the pinephone. But as long as it is like this, i'm a bit worried. I have received two out of two broken things and the support hasn't been helpful at all. For me things have been looking like lost money so far.
But i'd love to be proven otherwise.
Greetings
Janik
