10-30-2020, 07:45 AM
Support is the weak point of Pine64. Since I order my phone last June (?) I have seen many people complaining and desperate for the lack of answers or satisfactory support.
Pine64 has to understand that by selling thousands of phones, a few units will be defective, and they have to take responsibility for that. Having people waiting weeks or months for an answer is not acceptable.
I also want to believe they are learning from mistakes. The sellings seem to be increasing, and maybe they are not prepared for this volume of customers.
I wish you the best, I hope Pine64 will help you. It's their responsibility, and they should replace the whole phone, not just the screen.
Pine64 has to understand that by selling thousands of phones, a few units will be defective, and they have to take responsibility for that. Having people waiting weeks or months for an answer is not acceptable.
I also want to believe they are learning from mistakes. The sellings seem to be increasing, and maybe they are not prepared for this volume of customers.
I wish you the best, I hope Pine64 will help you. It's their responsibility, and they should replace the whole phone, not just the screen.
