10-28-2020, 04:39 AM
I actually had a different experience (I already talked about this but I suppose it won't hurt getting more eyes on this): I submitted a ticket regarding my order and got a response within 12 hours. The response was unfortunately only telling me to write to their sales department at sales@pine64.org, which has not responded yet after 7 days(!!!). Given that it was time-sensitive (it was about changing my PinePhone order from a pre-order to one of the leftover PMOS devices), I am not impressed at all, considering it was regarding money I had already paid them and I wanted to see if I could change my order; mind you I did not request that they do anything, it was just an inquiry and they didn't even bother with a "we've received your email".