10-27-2020, 01:27 PM
Good evening,
i'm one of the guys that has preordered the pinephone PMOS-Edition very early, because i was really eager to get a working linux phone.
And yeah, i received my pinephone, was very happy, until i noticed that the screen was not working as intended.
The did work, but had many problems with the image on it. I tried many things like flashing manjaro, in hope it world be the os, but no.
So then i did contact the Pine64 support. Didn't receive a message back for 9 days. Then i became worried and did, what i didn't want to do at all, opening a paypal case just to be on the safe side and get things going. After that i finally got a message back from the support telling me to please try to adjust the cables in the phone. So i did, and nothing changed.
After some conversation i was offered to get a replacement screen, which they sent out to me. While it was shipping my paypal case time was running out, but i didn't worry about that anymore. I would have a replacement screen, so no worries for me.
And indeed, i did receive my screen six days ago. I immediately started replacing it, and indeed, it worked. The problem here was, the touchscreen did not. So i tried reinserting the cables and looking for broken cables in the screen. I didn't find anything. What i tried then was connecting the old screen, and yeah, while the image was broken, the touchscreen worked. So in that case i can be sure it's a problem with the new screen, not with the phone itself.
I'm quite puzzled how it can be that i received two non-working devices in a row. After all i did not notice anyone else having problems with the quality of their phone here on the forums, maybe i just didn't look enough.
But i wonder how that could happen. Additionally i'm a bit disappointed in the support. I know, it's not like Pine64 is a multi-million dollar company with a giant support section. But i had to wait 10 days and a paypal case for an answer. While the case was running i got my answers rather quickly, now after it ran out and i have those two partially broken screens i don't get any answers anymore. Still waiting for one.
Did anyone else have a similar experience, am i just in an unlucky position to be here?
Greetings
Janik
i'm one of the guys that has preordered the pinephone PMOS-Edition very early, because i was really eager to get a working linux phone.
And yeah, i received my pinephone, was very happy, until i noticed that the screen was not working as intended.
The did work, but had many problems with the image on it. I tried many things like flashing manjaro, in hope it world be the os, but no.
So then i did contact the Pine64 support. Didn't receive a message back for 9 days. Then i became worried and did, what i didn't want to do at all, opening a paypal case just to be on the safe side and get things going. After that i finally got a message back from the support telling me to please try to adjust the cables in the phone. So i did, and nothing changed.
After some conversation i was offered to get a replacement screen, which they sent out to me. While it was shipping my paypal case time was running out, but i didn't worry about that anymore. I would have a replacement screen, so no worries for me.
And indeed, i did receive my screen six days ago. I immediately started replacing it, and indeed, it worked. The problem here was, the touchscreen did not. So i tried reinserting the cables and looking for broken cables in the screen. I didn't find anything. What i tried then was connecting the old screen, and yeah, while the image was broken, the touchscreen worked. So in that case i can be sure it's a problem with the new screen, not with the phone itself.
I'm quite puzzled how it can be that i received two non-working devices in a row. After all i did not notice anyone else having problems with the quality of their phone here on the forums, maybe i just didn't look enough.
But i wonder how that could happen. Additionally i'm a bit disappointed in the support. I know, it's not like Pine64 is a multi-million dollar company with a giant support section. But i had to wait 10 days and a paypal case for an answer. While the case was running i got my answers rather quickly, now after it ran out and i have those two partially broken screens i don't get any answers anymore. Still waiting for one.
Did anyone else have a similar experience, am i just in an unlucky position to be here?
Greetings
Janik
