Pine64 doesn't respect its return and refund policy

[Myr]

That link takes you to: https://desk.zoho.com/portal/pine64/en/home

This is the second link I mentioned on my message.

Have you opened a ticket? I presume that's what you're saying, if they bounce you back to e-mail and you go around in circles. Support probably have a busy load so trying to move the items on eBay may indeed be helpful but only if it suits you. May be someone here might want to buy your Pine64 items? What are they?

Yes, I did open a ticket (second link I mention). There is a return and refund policy, I expect them to respect it and not having to sell the items because they lack of professionalism. Going on eBay or selling it to a person doesn't fix the main issue.