08-31-2020, 12:37 PM
(08-31-2020, 11:47 AM)jcolag Wrote: Hi! I feel like I'm missing something, here (well, most things), and hoping I can get some insight. I have a charge on my card via PayPal from SYABASTECHN (address and phone number) for $214.99 (the Convergence Package plus Pinephone Shipping), but...that's it. It looks like I paid directly with a credit card, not realizing it was just PayPal (it'd be nice if they detected that sort of thing...), so I don't have a transaction there, and can't find any e-mail referencing anything useful an any folder, including spam and trash. So...what are the odds that there's an actual order, given the site crash mentioned further up the thread? And if so, odds that I'd be able to get an order number, in case something goes wrong between now and the actual shipping?I paid with a debit card too but it went through Paypal( I don't have a Paypal acct. though). Paypal processes Pine64 transactions. Paypal emailed me a receipt that had my order number on it. No receipt from Pine64. Have gotten receipts from them for the other phone and parts.
Thanks! If it helps, I could provide my address and the like for searching, and can harass my credit card provider for a transaction number on their end, but obviously don't want to dump that in a public space.
Yesterday I got an email from DHL that my phone had shipped. Today they said it is in Cincinnati,Ohio(customs) with delivery scheduled for Thurs. USPS handled the last leg of the previous phone shipping.
I don't know if this helps.
Your credit card statement/ledger should show if your money was paid to them. I'd email the sales email address just to be certain.