08-25-2020, 05:00 AM
(08-25-2020, 04:53 AM)AntiK Wrote: Hi,
I ordered my PinePhone with Convergence Package on 15th July and I got a payment confirmation from PayPal.
But I never got any confirmation from PINE64.
Now I'm starting to worry if something went wrong.
Do you usually get order confirmation mails?
The reason why you didn't receive a confirmation email is because on the 15th we suffered a major server meltdown due exceptionally high traffic (at the height of the launch hype there were 6k-9k pings per second to the server). Various services on the server failed because of this and one of them was the order confirmation system.
The order has been logged and processed however. Sorry for the inconvenience.