08-19-2020, 10:53 AM
Hi there,
There is an issue with my shipment of a UBports CE PinePhone (order #132019).
The phone was shipped to France with Asendia, but the package seems to have been lost. According to the the tracking system, the packaged arrived in France on July 1st, but there are no updates since then (more than one month and a half). I have contacted my local postal service (La Poste), but they have been unable to locate the package, and they tell me that the sender (Pine64) should contact the original shipping company (Asendia). If you have insurance, you should be able to get a refund, but I don't think there's anything more I can do as the receiver (I don't have a contract with Asendia or La Poste).
Can you refund my order or send me another phone? Unfortunately, the pre-orders for PostmarketOS CE are now out of stock :-(
There is an issue with my shipment of a UBports CE PinePhone (order #132019).
The phone was shipped to France with Asendia, but the package seems to have been lost. According to the the tracking system, the packaged arrived in France on July 1st, but there are no updates since then (more than one month and a half). I have contacted my local postal service (La Poste), but they have been unable to locate the package, and they tell me that the sender (Pine64) should contact the original shipping company (Asendia). If you have insurance, you should be able to get a refund, but I don't think there's anything more I can do as the receiver (I don't have a contract with Asendia or La Poste).
Can you refund my order or send me another phone? Unfortunately, the pre-orders for PostmarketOS CE are now out of stock :-(
