For my issue my SIM card is not locked, its not a new SIM card, I did think of getting a new sim card to replace it and see if that would fix it. It does have a few scuffs and its probably over 3 or 4 years old. I did confirm that it was not locked by calling up T-mobile and later placing it in a other android phone that was laying around, which did get reception and network detection quickly too.
I got no help from Pine64 when I asked I got such a poor anwser that makes me even more skeptical of them.
Hello XXXXXXXXXXXX
Please check out this wiki link for service provider question: https://wiki.pine64.org/index.php?title=PinePhone#Modem_and_Carrier_Support
If you have both Wifi and Modem fail when perform hardware test, it means that you forget to take out the plastic tab locates at battery connector.
Both Wifi and MODEM withdraw power directly from battery and please make sure your battery is fully charge.
Your understanding and patience is greatly appreciated.
support team#2...
Below my original message to them. I even opened a issue ticket with them.
I don't want to rip on them but that answer just does not help their cause.
Anyway I have been trying Mobian and Ubports and my celluar issue is not fixed.
I got no help from Pine64 when I asked I got such a poor anwser that makes me even more skeptical of them.
Hello XXXXXXXXXXXX
Please check out this wiki link for service provider question: https://wiki.pine64.org/index.php?title=PinePhone#Modem_and_Carrier_Support
If you have both Wifi and Modem fail when perform hardware test, it means that you forget to take out the plastic tab locates at battery connector.
Both Wifi and MODEM withdraw power directly from battery and please make sure your battery is fully charge.
Your understanding and patience is greatly appreciated.
support team#2...
Below my original message to them. I even opened a issue ticket with them.
Quote:I have pre-ordered my Pinephone back in April and upon the first day of receiving it I noticed that I had issues with no cellular reception or any connectivity. I over the course of time tried updating, using another os called Mobian and neither of those had working celluar. I noticed when troubleshooting that some of your users mentioning firmware corruption on the cellular modem on the Pinephones. Since I received it around July I have spent time on my phone and now it appears that my phone may be affected by that firmware corruption mentioned in the Pinephone forums. As of right now this cannot function as a phone.
What will Pine do about this issue? Will there be returns, fixes or updates for this? The Phone is a UBports Community Edition.
I don't want to rip on them but that answer just does not help their cause.
Anyway I have been trying Mobian and Ubports and my celluar issue is not fixed.
