08-08-2020, 11:29 AM
I have learned that the warranty is 15 days from receipt.
I reached out to support, they were not only unable to resolve but failed to have any insight beyond "is it plugged in, is it turned on, did you try all of the official releases of various distributions".
It is hard to imagine that anyone would pay money for pine64 products that simply don't work. Or that the team cannot be bothered to maintain a working software configuration which was historically called the Golden Master (GM) against which we can determine conclusively hardware issues which should be guaranteed to work. That would be fair. But this is not.
I am disappointed. Such a waste and what a shame.
My current recommendation is AVOID the pine64 platform unless you are able to get better support than this.
I reached out to support, they were not only unable to resolve but failed to have any insight beyond "is it plugged in, is it turned on, did you try all of the official releases of various distributions".
It is hard to imagine that anyone would pay money for pine64 products that simply don't work. Or that the team cannot be bothered to maintain a working software configuration which was historically called the Golden Master (GM) against which we can determine conclusively hardware issues which should be guaranteed to work. That would be fair. But this is not.
I am disappointed. Such a waste and what a shame.
My current recommendation is AVOID the pine64 platform unless you are able to get better support than this.