Want to buy pinephone
06-27-2020, 03:03 PM
I have had a slightly similar issue back in February, when I ordered a Brave Heart and never got it. I sent numerous e-mails asking about whether or not it was part of the 'forgotten' batch. I never got any reply. Then I sent a message through PayPal, simply asking about the shipping status, because I hadn't heard anything in over a month and sales@ never replied.
My order was then cancelled and I got a full refund. I was kind of disappointed, because I really wanted the phone. But I then contacted tllim and got a coupon for re-ordering. I decided not to do it, and wait for the first v1.2 phone, which turned out to be the UBPorts Community Edition.
That order all went fine though. I received it the 10th and it's working perfectly well hardware wise. So I'm definitely not negative about PINE64 at all. But I can confirm that communication via e-mail is indeed hopeless. I would suggest working on that. But other than that I have had no problems with the company whatsoever. It's absolutely *not* a scam or a disservice to the Linux community.
My order was then cancelled and I got a full refund. I was kind of disappointed, because I really wanted the phone. But I then contacted tllim and got a coupon for re-ordering. I decided not to do it, and wait for the first v1.2 phone, which turned out to be the UBPorts Community Edition.
That order all went fine though. I received it the 10th and it's working perfectly well hardware wise. So I'm definitely not negative about PINE64 at all. But I can confirm that communication via e-mail is indeed hopeless. I would suggest working on that. But other than that I have had no problems with the company whatsoever. It's absolutely *not* a scam or a disservice to the Linux community.