pinephone lost?
03-05-2020, 11:40 PM
I'm having a very similar situation with my shipment to the U.S. where it has been at customs for a month. After some digging and a few hours on the phone to customs and the various postal organizations, I was informed that I needed to have the sender (Pine64) contact the Switzerland Postal Service to start an "International Inquiry" in order for customs to release my package. No reason was provided.
I was told that the International Inquiry needs to come from the Swiss Post because that was listed as the country of origin for the package (thus the "CH" in the tracking number) and only the sender (Pine64) can submit the request.
I contacted Pine64 and asked for their help with it. Still waiting to see if anything happens.
I was told that the International Inquiry needs to come from the Swiss Post because that was listed as the country of origin for the package (thus the "CH" in the tracking number) and only the sender (Pine64) can submit the request.
I contacted Pine64 and asked for their help with it. Still waiting to see if anything happens.
