pinephone lost?
03-03-2020, 10:06 AM
Because I've still not received my BH pinephone, I contacted the local post service of Belgium (bpost) and asked them if they know where my pinephone is.
I've got an answer back (in Dutch). They say that my pinephone has never arrived at bpost (latest scan is "event Awaiting presentation to Customs") and I should contact the sender
What should I do? Wait a little-bit longer? Or is it better to contact service at pine64.org?
Note that I don't want my money back, I just want to play with a pinephone
![[Image: pinephoneAs.png]](http://www.janwagemakers.be/tmp/pinephoneAs.png)
![[Image: pinephoneDouane.png]](http://www.janwagemakers.be/tmp/pinephoneDouane.png)
I've got an answer back (in Dutch). They say that my pinephone has never arrived at bpost (latest scan is "event Awaiting presentation to Customs") and I should contact the sender
What should I do? Wait a little-bit longer? Or is it better to contact service at pine64.org?
Note that I don't want my money back, I just want to play with a pinephone
Code:
Naar aanleiding van uw aanvraag in verband met uw zending RSXXXXXXXXXCH, stuur ik u deze e-mail.
Na onderzoek ben ik tot de conclusie gekomen dat uw zending niet is toegekomen bij bpost. Laatste scan nog steeds "event Awaiting presentation to Customs" .
Volgens de internationale postregelgeving verlopen compensatieprocedures altijd via de afzender. Daarom vraag ik u contact op te nemen met de afzender. Die kan een dossier laten openen bij de buitenlandse postdiensten die uw vraag verder opvolgen. Uiteraard kunnen zij rekenen op onze volledige medewerking.