I have to just pile on to this thread. I have a Pine64 sitting on my desk, for about 6 months now, being useless since I am missing parts.
I ordered a Pine64 with ABS case, WiFi/BT module, and remote control. The Pine and WiFi/BT module have arrived, the rest has not. I was aware of the issues regarding the ABS case, so I waited for quite some time. In July I decided to send an email, to shipping@pine64.com, to inquire about the status of the items. I received an email back from a gentleman by the name of Johnson Jeng: "Sorry for the mistake. We're getting our fulfillment center to dispatch a new unit for you shortly." Okay, so I waited some more.
After returning from a long trip abroad in October I decided to send another email. No reply - not even an acknowledgement. Late October - another email. November 9th - another email. Still no word. Pine is completely ignoring my inquiries, and I'm sitting here with a useless Pine64 which I cannot use for its intended purpose.
I'll emphasise; I do not mind the delays. It's a kickstarter project, they've had some issues, sure. But for fuck sake, at least have the decency to reply to inquiries from people asking where the stuff is they paid for.
P.S. Yes I have opened a support ticket; however like also mentioned in this thread, the account creation is broken. So I've created the support ticket but am now unable to access it.
I ordered a Pine64 with ABS case, WiFi/BT module, and remote control. The Pine and WiFi/BT module have arrived, the rest has not. I was aware of the issues regarding the ABS case, so I waited for quite some time. In July I decided to send an email, to shipping@pine64.com, to inquire about the status of the items. I received an email back from a gentleman by the name of Johnson Jeng: "Sorry for the mistake. We're getting our fulfillment center to dispatch a new unit for you shortly." Okay, so I waited some more.
After returning from a long trip abroad in October I decided to send another email. No reply - not even an acknowledgement. Late October - another email. November 9th - another email. Still no word. Pine is completely ignoring my inquiries, and I'm sitting here with a useless Pine64 which I cannot use for its intended purpose.
I'll emphasise; I do not mind the delays. It's a kickstarter project, they've had some issues, sure. But for fuck sake, at least have the decency to reply to inquiries from people asking where the stuff is they paid for.
P.S. Yes I have opened a support ticket; however like also mentioned in this thread, the account creation is broken. So I've created the support ticket but am now unable to access it.
