Earth to Pine64, please respond!

[EvanBeem]

Hi all,

Despite the latest uplifting words from Pine64, it has been almost a month since I asked for an update on the double charge on my my credit card and any news about the shipment of the playbox, zwave module and battery. It has been dead quiet and I'm slowly slipping back into my previous unhappy state.

None of my queries have been answered to my satisfaction: 

• the shipment issues I raised the end of july 2016 are still there and I haven't received anything after the initial incomplete shipment, not even a satisfactory planned shipment date. My backer number is not in any of the resend, refuse or stall-lists. I planned to use the Pine64 on a remote location to partially control a Zwave environment, so missing out on these parts is stalling my development project;
  
• the credit card booking question from mid july 2016 still hasn't been answered by the Pine64 support staff. In the meantime, my credit card company has done their work and gave me back the amount that Pine64 was not entitled to have charged. I raised the issue in this forum, with the credit card company and through Pine64 support staff. Even Tl Lim said he chipped in, but all remained quiet, except for the kind folks at the credit card company. The response on this issue from the forum moderator still annoys me.
  

If I get no serious reply from Pine64 within the next day or so, I will have no other choice than to start a second challenge of the credit card charge of my pledge for the missing items, since I will have lost all belief in receiving anything from Pine. Secondly, I will have to ask Kickstarter to look into this project. Again: people at Pine64, you are running a business, not an out-of-control hobby.

Regards.