07-27-2016, 11:51 AM
(07-26-2016, 10:23 AM)EvanBeem Wrote: Just a small additional note...did anyone outside the US noticed the recent little print in your backerkit pledges next to the Lithium Polymer battery: USA only?
Ehhh....Mr. Pine64, sir? Why you let me pay for this item first, then mess up the deliveries as noted and then put this little comment in my backerkit pledge afterwards?
Will I still receive it? Will I get a refund of those $ 20,49? Sure it's only money, but still.....
I'm getting very close to packing the received items and sending them back to you and ask you and my credit card company for a full refund and annulment of the order.
I might as well skip asking you guys, since I haven't heard anything on my claim about double charging my credit card.
Sending the Lithium Battery internationally is a painful and expensive process after the April 2016 very strict regulation imposed. Currently every battery that we ship out internationally costs us about USD $35 and 150+ pages of paperwork per shipment, and only TNT accept the shipment after explore with shipping service. Due to such hassle, after fulfill the current commitment, we decided not to accept the accept Lithium battery order except US. We able to ship in US is due to able to sea ship from China to US and using land shipment (AKA Truck) and ship out in domestic US.
Sorry about your bad experience with us. For credit card dispute, please provide your KS order number and I will pass to support team to handle.
