07-26-2016, 03:50 AM
Hi fellow backers!
I'm not quick to post something like this, but I really need to get this off my chest.
What the -bleep- is wrong with this project? What is wrong with Pine64?
Reading thru the threads there is a pattern emerging:
From a successful Kickstarter fundraiser (yes, I'm calling it that, by now
), it turned into something very doubtful.
It's awfully quiet from Pine64 themselves on how they are trying to solve the mess and that is never a good sign.
A quick resume:
- successful backing: 1.7 mln;
- late development of board;
- late development add-ons like zwave;
- completely overwhelmed logistics staff resulting in wrong or late deliveries;
- wrong charges to credit cards;
- issues with shippers because of regulations for shipping dangerous goods like lithium polymer batteries (duhh);
- wrong ABS mold and thus: more delays;
- incomplete and buggy software.
And to top this off the continuous whining of Pine64 staff about their email backlog, backer complaints and complete silence in the last month.
Well...what a surprise that people are starting to lose confidence in this project and even become aggressive.
Myself, I'm still waiting on the battery, the enclosure and the Z-wave component AND I'm dealing with a double charge on my credit card by Pine64.
As I live on the other side of this planet, I'm not likely to come by the Pine64 office and have a quick word with their CEO on how to go about these things, but even I could teach them a few tricks on customer satisfaction, project management, R&D and shipping.
Nice, guys, nice. Now, where is your reassuring plan of action?
I'm not quick to post something like this, but I really need to get this off my chest.
What the -bleep- is wrong with this project? What is wrong with Pine64?
Reading thru the threads there is a pattern emerging:
From a successful Kickstarter fundraiser (yes, I'm calling it that, by now
), it turned into something very doubtful.It's awfully quiet from Pine64 themselves on how they are trying to solve the mess and that is never a good sign.
A quick resume:
- successful backing: 1.7 mln;
- late development of board;
- late development add-ons like zwave;
- completely overwhelmed logistics staff resulting in wrong or late deliveries;
- wrong charges to credit cards;
- issues with shippers because of regulations for shipping dangerous goods like lithium polymer batteries (duhh);
- wrong ABS mold and thus: more delays;
- incomplete and buggy software.
And to top this off the continuous whining of Pine64 staff about their email backlog, backer complaints and complete silence in the last month.
Well...what a surprise that people are starting to lose confidence in this project and even become aggressive.
Myself, I'm still waiting on the battery, the enclosure and the Z-wave component AND I'm dealing with a double charge on my credit card by Pine64.
As I live on the other side of this planet, I'm not likely to come by the Pine64 office and have a quick word with their CEO on how to go about these things, but even I could teach them a few tricks on customer satisfaction, project management, R&D and shipping.
Nice, guys, nice. Now, where is your reassuring plan of action?
