Im not angry....yet..... I would simply like to get my product. I made an $89 pledge, then ordered a bunch more stuff to go with it... I would just like what I ordered. I completely understand logistical issues, as I run a small company that can get overwhelmed too, but you have to communicate well with the customer base, or you will lose them for good. NOTHING can undermine a good product, like crappy customer service. 
I am backer #36,668, and as of June 12th I have not recieved my order, and gotten only a cryptic response to begging for info in the forums telling me they would put my backer # into the tracker and get back to me in 2-3 days.....Really???? I'm one of the original project backers....I shouldn't have to ask....OR wait. And I'm sorry, but it does not take 2-3 days to tell me the status of my order, and if it does then you really need to revamp your Order tracking system. I'm not an angry customer, but I AM extremely dissapointed at this point.
Funny, I also backed the Jaguar Board at the exact same time, and that came in without issue....on time....
I DO understand things can happen, but I'd either like my order or a refund if II do not receive it by June 30th. After that date a fraud complaint will be filed with the BBB and a Complaint letter sent to Kickstarter. You took my $ in good faith, now I would like to get my product please. I do not think that is an unreasobale expectation. As an original Backer, I don't feel I should have to chase down my order.
Im not trying to be a dick or an angry customer, I'm not cursing or making angry threats, but at this point being nice and quiet and patient hasn't worked so, I'm going to start doing what unhappy customers do......
whats sad is, I could have bought one off of Ebay and had it already... NOT cool....
I am backer #36,668, and as of June 12th I have not recieved my order, and gotten only a cryptic response to begging for info in the forums telling me they would put my backer # into the tracker and get back to me in 2-3 days.....Really???? I'm one of the original project backers....I shouldn't have to ask....OR wait. And I'm sorry, but it does not take 2-3 days to tell me the status of my order, and if it does then you really need to revamp your Order tracking system. I'm not an angry customer, but I AM extremely dissapointed at this point.Funny, I also backed the Jaguar Board at the exact same time, and that came in without issue....on time....
I DO understand things can happen, but I'd either like my order or a refund if II do not receive it by June 30th. After that date a fraud complaint will be filed with the BBB and a Complaint letter sent to Kickstarter. You took my $ in good faith, now I would like to get my product please. I do not think that is an unreasobale expectation. As an original Backer, I don't feel I should have to chase down my order.
Im not trying to be a dick or an angry customer, I'm not cursing or making angry threats, but at this point being nice and quiet and patient hasn't worked so, I'm going to start doing what unhappy customers do......
whats sad is, I could have bought one off of Ebay and had it already... NOT cool....
