What to do if your PinePhone Pro does not boot
#14
(04-20-2022, 11:10 AM)jbradlee Wrote: This is regarding a PinePhone Pro (with Convergence package) purchased April 2021. I thought it was a Community Edition Manjaro, but the order summary describes it as Beta Edition.

In any case, I ran into a boot issue yesterday while trying to wipe the phone prior to selling it. Like many before me, when googling 'How to flash PinePhone OS,' I used the non-pro Wiki and the memory card I prepared with Manjaro-ARM-plasma-mobile-pinephonepro-20220216.img did not boot.

More googling led me to the Pro page, wherein the 'bypass eMMC' instructions in the Boot Order section failed to work for me. No amount of reset button pressing and battery pulling led to an SD card boot.

So I did the 'Wiping the bootloader from the eMMC to make the PinePhone Pro boot from microSD card can be done using...' from the bottom of the Boot Order section and now the phone does absolutely nothing.

Battery out for several minutes, I tried:
* No batt, insert USB-C power
* Batt, hold Power for 5+ seconds
* Batt, hold Reset, then Power
* Batt, USB-C power and no buttons pressed

The status light never illuminates. Can anyone tell me why blowing away the on-device bootloader would prevent any powering on?

If I made a mistake, what was it? Thank you!

Jesse Bradlee

Your phone is a PinePhone, NOT a Pro. The Beta Edition with Manjaro was released in March 2021 which fits your purchase date, while the Pro wasn't released until January 2022. The image files for the Pro won't work on the original PinePhone, and vice versa. You need to follow the instructions for the original PinePhone and make sure you don't use a Pro image.
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Messages In This Thread
RE: What to do if your PinePhone Pro does not boot - by wibble - 04-21-2022, 06:13 AM

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