06-08-2016, 09:58 AM
(06-08-2016, 06:54 AM)Ghost Wrote:(06-04-2016, 02:55 PM)itsokimbatman Wrote: I am a KS backer and got my EMS shipping number (LS888452733CN) on May 27. The tracking info was never updated and today it's showing as "Expired." Wanted to ask here first... Any idea what's going on?
Expired tracking number means:
"Shipment has no tracking information for 7 days since added, or has no further updates for 30 days since last update."
Source: https://www.aftership.com/docs/api/4/delivery-status
There are several such cases happen on May 27 shipment, the tracking number sudden become "expired" but backer starts receive their shipment. I have ask the China shipping facility to file a complaint to China EMS and open an investigation. China EMS already look into their system and thinks this may be the system glitch. However, this incident put a heavy customer support on us :-(