How many other users recieved a phone with FAULTY HARDWARE?

[fxc]

Hello,

I realize this is an older thread already, and most everyone has figured out there are issues with this phone issue.
I myself received my pine phone last May for my birthday.  I am an extreme advocate of privacy and open source.
I knew this could be wrought with problems and to true form for a new iteration, it is.  I am so willing to learn but lack the
know how to accomplish anything.  I need step by step simple instructions on how to do anything that might help me to log back
in to my phone, as both the decryption passphrase and the lock screen pw both will not work.  I can see that it wants to boot up
but it can't somehow.  I have no idea what to try next.  Any help or ideas anyone?

Thanks,  a old new comer to Linux

This is really the wrong section and you didn't say if you mean the PinePhone or the Pro. Please see the corresponding PinePhone and PinePhone Pro section in the forum and the Pine wiki has extensive tutorials (step by step!) on how to reflash the device.