Want to buy pinephone

[wibble]

Pine64 a total sham and disservice to linux. This product uses unethical and a undesirable foreign company, has no supports and ultimately HURTS linux.

Would you care to elaborate on the above statements

This is a bit of an extreme reaction, but the background is that a subset of customers with problems with their device or order have had great difficulty getting a response from Pine64 through one or other of the advertised contact channels, and in some cases have allegedly had their order unexpectedly cancelled without explanation. At the other end of the scale some customers report they have had no problem getting in contact, and have been sent replacement parts without charge. The most consistent part from what I've seen is that contact by email is unreliable while raising a ticket usually gets a response.

[tllim]

Pine64 a total sham and disservice to linux. This product uses unethical and a undesirable foreign company, has no supports and ultimately HURTS linux.

Would you care to elaborate on the above statements

This is a bit of an extreme reaction, but the background is that a subset of customers with problems with their device or order have had great difficulty getting a response from Pine64 through one or other of the advertised contact channels, and in some cases have allegedly had their order unexpectedly cancelled without explanation. At the other end of the scale some customers report they have had no problem getting in contact, and have been sent replacement parts without charge. The most consistent part from what I've seen is that contact by email is unreliable while raising a ticket usually gets a response.

If someone keep using four letter words "fxxx" or rude comments when email to sales team, please note that such situation is not tolerated and sales team just cancelled the order (not willing to make in such insult and continue service).

[wibble]

Pine64 a total sham and disservice to linux. This product uses unethical and a undesirable foreign company, has no supports and ultimately HURTS linux.

Would you care to elaborate on the above statements

This is a bit of an extreme reaction, but the background is that a subset of customers with problems with their device or order have had great difficulty getting a response from Pine64 through one or other of the advertised contact channels, and in some cases have allegedly had their order unexpectedly cancelled without explanation. At the other end of the scale some customers report they have had no problem getting in contact, and have been sent replacement parts without charge. The most consistent part from what I've seen is that contact by email is unreliable while raising a ticket usually gets a response.

If someone keep using four letter words "fxxx" or rude comments when email to sales team, please note that such situation is not tolerated and sales team just cancelled the order (not willing to make in such insult and continue service).

That's consistent with the tone of this person's other posts, and cancelling is fair if it's explained in a response to the rude email IF you've warned them about it first. Have you investigated or addressed the difficulties others have reported, particularly with contact by email, as this person wasn't the only one to complain about it, and others were frustrated but not rude (at least in forum posts)? If email reliability is a problem (service providers accepting then silently dropping email for example) then pointing people to a reliable communication channel would be preferable.

[User 16030]

I have had a slightly similar issue back in February, when I ordered a Brave Heart and never got it. I sent numerous e-mails asking about whether or not it was part of the 'forgotten' batch. I never got any reply. Then I sent a message through PayPal, simply asking about the shipping status, because I hadn't heard anything in over a month and sales@ never replied.

My order was then cancelled and I got a full refund. I was kind of disappointed, because I really wanted the phone. But I then contacted tllim and got a coupon for re-ordering. I decided not to do it, and wait for the first v1.2 phone, which turned out to be the UBPorts Community Edition.

That order all went fine though. I received it the 10th and it's working perfectly well hardware wise. So I'm definitely not negative about PINE64 at all. But I can confirm that communication via e-mail is indeed hopeless. I would suggest working on that. But other than that I have had no problems with the company whatsoever. It's absolutely *not* a scam or a disservice to the Linux community.

[wibble]

Happy Brave Heart and PineTime owner, so I also know it's not a scam, and is a great help for linux phone development. I'd hate to see damaged reputation due to overlooking a simple communication issue.