As per a lot of the users here I emailed shipping@pine64 regarding my phantom tracking number but I didn't get a response. I received shipping notification on May 27th and was one of the unfortunate people with a LS and CN tracking number. I haven't received any part of my kickstarter/backerkit order and I'm moving in 3 weeks and worried about not only all the parts that have already been shipped out but the rest of my order. I'm hoping this forum will be more conducive to a response and I appreciate all the hard work that has been done, it can't be easy processing millions of orders.
(06-26-2016, 03:51 PM)mils180 Wrote: As per a lot of the users here I emailed shipping@pine64 regarding my phantom tracking number but I didn't get a response. I received shipping notification on May 27th and was one of the unfortunate people with a LS and CN tracking number. I haven't received any part of my kickstarter/backerkit order and I'm moving in 3 weeks and worried about not only all the parts that have already been shipped out but the rest of my order. I'm hoping this forum will be more conducive to a response and I appreciate all the hard work that has been done, it can't be easy processing millions of orders.
Please provide your KS order number and I will check with shipping facility. The shipping facility has worked over last weekend to clear out all outstanding shipment on thsi week. There is about 2,000+ shipments left to ship out. Until now, we have shipped out around 32,000+ shipments.
Hi tllim,
I'm Kickstarter backer number 596. Please let me know if I can do anything else to assist this process
(06-26-2016, 07:59 PM)mils180 Wrote: Hi tllim,
I'm Kickstarter backer number 596. Please let me know if I can do anything else to assist this process
I have submitted your KS order number to shipping facility and should be response in 2-3 days time. Thanks on your offer, hopefully able to clear up all shipments on this week, still 2,000+ shipments to go.
I am really sorry that I have to post this. The whole pine64 team must be working overtime for their KS backers........
My fiance' just recieved his pine64 and it looks awesome! He didn't even get a shipping notification which came as a surprise for both of us. I however did get a shipping notice on the 28th of May and on aftership it is still saying it is pending while EMS says there is no such number. I did send an email but I am totally understanding that there has not been a reply.
I am backer 34,126 and my tracking number is LX948783417CN. I hope someone can help?
 vi0l3tCrumbl3
(06-27-2016, 03:02 AM)vi0l3tCrumbl3 Wrote: I am really sorry that I have to post this. The whole pine64 team must be working overtime for their KS backers........
My fiance' just recieved his pine64 and it looks awesome! He didn't even get a shipping notification which came as a surprise for both of us. I however did get a shipping notice on the 28th of May and on aftership it is still saying it is pending while EMS says there is no such number. I did send an email but I am totally understanding that there has not been a reply.
I am backer 34,126 and my tracking number is LX948783417CN. I hope someone can help?
vi0l3tCrumbl3 Sorry on the waiting and this is our duty and responsibility on the delivery.
Good news is your shipment finnaly got released today from security check and now resume shipment today to you. Here is aftership shipment status:
LX948783417CN
![[Image: china-ems.svg]](https://assets.aftership.com/couriers/svg/china-ems.svg)
[/url]China EMS
[url=tel:+86%2020%2011183]+86 20 11183
In Transit - Jun 27, 2016
10:46 pm
Arrive parcel processing center, from Shenzhen (China)车公庙中心营业部China EMS
深圳市
- Jun 27, 2016
01:11 pm
Leaving parcel center, to Shenzhen (China)China EMS
深圳市车公庙中心营业部
(06-26-2016, 07:59 PM)mils180 Wrote: Hi tllim,
I'm Kickstarter backer number 596. Please let me know if I can do anything else to assist this process
Your shipment already deployed yesterday, here is the tracking number: LS913219678CN
06-30-2016, 08:36 PM
(This post was last modified: 07-01-2016, 07:46 PM by Adrian Chiong.)
I have send a few mail to you guys in KickStater, but without any reply my backer number is 26,455. Todate i have not receive the PIN64 or any updates.
I receive a mail from my courier service and they inform me that they are changing address can you kindly check for me my delivery status.
If not please kindly advice how do i update my shipping address...?
Thanks.
(06-30-2016, 08:36 PM)Adrian Chiong Wrote: I have send a few mail to you guys in KickStater, but without any reply my backer number is 26,455. Todate i have not receive the PIN64 or any updates.
I receive a mail from my courier service and they inform me that they are changing address can you kindly check for me my delivery status.
If not please kindly advice how do i update my shipping address...?
Thanks.
Your shipment already deploy on June 25 and reaching Singapore now. Here is the tracking number: RI902596316CN
RI902596316CN
![[Image: china-post.svg]](https://assets.aftership.com/couriers/svg/china-post.svg)
[/url]China Post
[url=tel:+86%2020%2011185]+86 20 11185
In Transit - Jul 02, 2016
02:29 am
Arrive destinationChina Post
- Jun 28, 2016
05:10 pm
Leaving airport going to next airport/seaportChina Post
- Jun 28, 2016
04:45 pm
Arrive airportChina Post
- Jun 27, 2016
01:18 pm
Export customs clearedChina Post
- Jun 27, 2016
10:04 am
Export security scanChina Post
- Jun 26, 2016
12:01 pm
Export customs scan (domestic transit)China Post
(07-02-2016, 10:37 PM)tllim Wrote: (06-30-2016, 08:36 PM)Adrian Chiong Wrote: I have send a few mail to you guys in KickStater, but without any reply my backer number is 26,455. Todate i have not receive the PIN64 or any updates.
I receive a mail from my courier service and they inform me that they are changing address can you kindly check for me my delivery status.
If not please kindly advice how do i update my shipping address...?
Thanks.
Your shipment already deploy on June 25 and reaching Singapore now. Here is the tracking number: RI902596316CN
RI902596316CN
[/url]China Post
[url=tel:+86%2020%2011185]+86 20 11185
In Transit- Jul 02, 2016
02:29 am
Arrive destinationChina Post
- Jun 28, 2016
05:10 pm
Leaving airport going to next airport/seaportChina Post
- Jun 28, 2016
04:45 pm
Arrive airportChina Post
- Jun 27, 2016
01:18 pm
Export customs clearedChina Post
- Jun 27, 2016
10:04 am
Export security scanChina Post
- Jun 26, 2016
12:01 pm
Export customs scan (domestic transit)China Post
Noted, Thanks 
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