Blacklisted by Pine64 after 2 years and $3,941.81

[User 25457]

Blacklisted by Pine64 after 2 years and $3,941.81 
I will do whatever I can to warn others to STAY AWAY from this company!
And they still have $417.80 of my MONEY!


This is a list of my transactions with Pine64 since November of 2020.  I have spent ALMOST $4,000 ($3,941.81) with Pine64!

[Order #156163] (November 7, 2020)
PINEPHONE - "Community Edition: Manjaro with Convergence Package" Limited Edition Linux SmartPhone 1 $199.99
Total: $224.99

[Order #157330] (November 17, 2020)
PINETAB - 10.1" Linux tablet with detached backlit keyboard 1 $119.98
Total: $149.98

[Order #158006] (November 22, 2020)
PINEBOOK/PINEPHONE/PINETAB SERIAL CONSOLE 1 $6.99
PINEPHONE TEMPERED GLASS SCREEN PROTECTOR 1 $4.99
PINEPHONE SOFT TPU PROTECTIVE CASE - "REDUCE DIGITAL GAP" DONATION PROGRAM 1 $9.99
PINEPHONE HARD PROTECTIVE CASE 1 $9.99
PINEPHONE BACK COVER 1 $4.99
LITHIUM BATTERY CASING 1 $9.00
16GB eMMC Module 3 $47.85
SERIAL CONSOLE "Woodpecker" Edition 1 $1.99
ROCK64 USB 3.0 Dual Band 1200Mbps WIFI 802.11A/B/G/N/AC (RTL8812AU) Adapter 1 $21.99
Subtotal: $117.78
Total: $139.78

[Order #162191] (December 19, 2020)
PINEPHONE BATTERY CHARGER 1 $4.99
USB Adapter for eMMC Module 1 $4.99
1 METER LENGTH USB TO TYPE H BARREL POWER CABLE 1 $3.99
2 METERS LENGTH USB TO TYPE H BARREL POWER CABLE 1 $5.49
ROCKPro64 2GB Single Board Computer 1 $59.99
ROCKPro64 1x1 Dual Band WIFI 802.11AC/BLUETOOTH 5.0 MODULE 1 $14.99
ROCKPro64 PREMIUM ALUMINUM CASING 1 $14.99
ROCK64-1GB Single Board Computer 1 $24.95
PINE64 ABS ENCLOSURE 1 $7.99
PineCube Single Cube Computer Dev Kit 1 $29.99
Subtotal: $172.36
Total: $194.36

[Order #166120] (January 9, 2021)
Free Pinenut - 01S Module Promotion, limit one per order 1 $0.00
Pinenut - Model:01S Wifi/BLE5 Module 1 $1.99
CLUSTERBOARD with 7 SOPine compute module slots 1 $99.99
SOPINE A64 COMPUTE MODULE 2 $58.00
PINECIL – Smart Mini Portable Soldering Iron 1 $24.99
PINECIL Portable Mini Stand 1 $1.99
PINECIL Soldering Tip Set (Fine) 1 $24.99
PINECIL Replacement Shell - Red Color 1 $5.99
PINECIL Replacement Shell - Black Color 1 $5.99
PINECIL Break Out Board 1 $3.99
Pinenut - Model:12S Wifi/BLE5 Stamp 1 $1.99
Subtotal: $229.91
Total: $251.91

[Order #168666] (January 22, 2021)
PinePower - 120W Desktop Power Supply - EU version 1 $34.99
PineTime SmartWatch Dev Kit 1 $24.99
PineTime Pogopin Jig 1 $5.99
64GB eMMC Module 1 $34.95
USB TYPE-C TO USB TYPE-C POWER CHARGING CABLE - 1.5 meter length 1 $3.49
USB TYPE-C TO USB TYPE-C POWER CHARGING CABLE - 1 meter length 1 $2.99
CLUSTERBOARD US POWER SUPPLY 1 $15.99
PinePower - 65W GaN 2C1A Charger with international plugs 1 $24.99
ROCKPro64 2GB Single Board Computer 1 $59.99
ROCKPro64 PCI-e X4 to M.2/NGFF NVMe SSD Interface Card 1 $5.99
ROCKPro64 30mm Tall Profile Heatsink 1 $3.79
Subtotal: $218.15
Total: $240.15

[Order #173086] (March 9, 2021)
PinePower - 120W Desktop Power Supply - US version 1 $34.99
PINECIL – Smart Mini Portable Soldering Iron 1 $24.99
SOPINE "MODEL A" BASEBOARD 1 $14.99
Subtotal: $74.97
Total: $96.97


[Order #177817] (March 30, 2021)
14″ PINEBOOK Pro LINUX LAPTOP (ANSI, US Keyboard) 1 $219.99
Total: $252.99


[Order #189524] (June 8, 2021)
SOEDGE AI NEURAL MODULE 10 $349.90
ROCKPro64 2GB Single Board Computer 1 $59.99
PINE A64 STEREO AUDIO DAC POT BOARD 1 $14.99
ROCKPro64 1x1 Dual Band WIFI 802.11AC/BLUETOOTH 5.0 MODULE 2 $29.98
PINE A64 WIFI 802.11BGN/BLUETOOTH 4.0 MODULE 2 $19.98
ROCK64 PREMIUM ALUMINUM CASING 1 $12.99
ROCK64-2GB Single Board Computer 1 $34.95
SOEDGE "MODEL A" BASEBOARD 1 $19.99
32GB eMMC Module 2 $49.90
Subtotal: $592.67
Total: $614.67


[Order #189525] (June 8, 2021)
PINEPHONE – Beta Edition Linux SmartPhone 1 $149.99
Total: $174.99


[Order #190544] (June 16, 2021)
SOEDGE AI NEURAL MODULE 6 $209.94
SOPINE A64 COMPUTE MODULE 2 $65.98
PINE A64-LTS Single Board Computer 1 $32.00
ROCKPro64 20mm Mid Profile Heatsink 1 $3.29
PINE A64 USB SERIAL CONSOLE/PROGRAMMER 2 $19.98
1 METER LENGTH USB TO TYPE H BARREL POWER CABLE 4 $15.96
5V 2.4A POE SPLITTER with 3.5mm OD/1.35mm ID Barrel DC jack 3 $29.97
QUARTZ64 Model-A 4GB Single Board Computer 1 $59.99
RTC BACKUP BATTERY HOLDER - CR-2032 4 $15.96
PINEBOOK Pro M.2/NGFF NVMe SSD Interface Adapter 1 $6.99
PINE A64+ 1GB Single Board Computer 1 $21.00
PINE A64 5 MEGAPIXEL CAMERA MODULE 1 $12.99
ROCK64 / PINE A64 / PINE H64 Heatsink 16 $8.00
5V 2.4A POE SPLITTER with microUSB connector 2 $19.98
Subtotal: $522.03
Total: $544.03


[Order #190916] (June 20, 2021)
PinePower - 65W GaN 2C1A Charger with international plugs 1 $24.99
PinePower - 120W Desktop Power Supply - US version 1 $35.99
PINECIL Preheater Hammerhead Tip 1 $24.99
PINEPHONE FLEX BREAK-OUT BOARD 2 $2.00
PINEPHONE 3GB/32GB MAINBOARD 1 $104.95
PINEBOOK Pro USB-C Docking Deck 1 $49.99
1 METER LENGTH USB TO TYPE H BARREL POWER CABLE 3 $11.97
QUARTZ64 Model-A 8GB Single Board Computer 1 $79.99
PINE A64 USB SERIAL CONSOLE/PROGRAMMER 1 $9.99
PUSH BUTTON - ON / OFF SWITCH 10 $5.00
ROCK64 PREMIUM AV and RCA (COMPOSITE VIDEO AUDIO) CABLE 1 $2.99
LITHIUM BATTERY CASING 1 $9.00
ROCKPro64 13 MEGAPIXEL CAMERA MODULE - m12 Mount Lens model 1 $21.99
PINE A64 5 MEGAPIXEL CAMERA MODULE 2 $25.98
PineCube Single Cube Computer Dev Kit 1 $29.99
Subtotal: $439.81
Total: $451.80


[Order #193485] (July 14, 2021)
PINECIL – Smart Mini Portable Soldering Iron 1 $24.99
PinePower - 65W GaN 2C1A Charger with international plugs 1 $24.99
Pinenut - Model:01S Wifi/BLE5 Module 10 $19.90
USB JTAG Adapter 1 $9.99
PINECIL Replacement Tip Contacts 4 $4.00
USB TYPE-C TO USB TYPE-C SILICONE POWER CHARGING CABLE - 1.5 meter length 1 $3.99
Pinenut - 01S USB Programmer 1 $1.99
PineTime SmartWatch (sealed) 1 $26.99
ROCKPro64 10mm Low Profile Heatsink with Fan 1 $5.29
ROCK64 / PINE A64 / PINE H64 Heatsink 10 $5.00
RTC BACKUP BATTERY HOLDER - CR-2032 4 $15.96
SERIAL CONSOLE "Woodpecker" Edition 1 $1.99
5V 2.4A POE SPLITTER with microUSB connector 2 $19.98
Subtotal: $165.06
Total: $187.06


[Order #243758] (June 27, 2022)
SERIAL CONSOLE "Woodpecker" Edition 10 $19.90
PineDio USB LoRa Adapter 3 $44.97
PINEBOOK(Pro) / PINEPHONE / PINETAB SERIAL CONSOLE 1 $6.99
USB TYPE A MALE TO TYPE A MALE CABLE (1 METER) 2 $5.98
PINEPHONE & PINEPHONE PRO PINEDIO LORA ADD-ON CASE 1 $19.99
PINEPHONE & PINEPHONE PRO KEYBOARD 1 $49.99
Subtotal: $147.82
Total: $159.81


[Order #245081] (July 8, 2022)
14″ PINEBOOK Pro LINUX LAPTOP (ANSI, US Keyboard) [Schedule to ship in late July/early August] 1 $219.99
Total: $257.99


Total of all orders:  $3,941.81

[barray]

Blacklisted by Pine64 after 2 years and $3,941.81
I will do whatever I can to warn others to STAY AWAY from this company!

You have not explained why you believe you were blacklisted? How long ago and for what reason?

And they still have $417.80 of my MONEY!

You should be paid what you are owed. The only situation I can imagine where that is not the case is where you have ordered a device that is build-to-order.

[User 25457]

Blacklisted by Pine64 after 2 years and $3,941.81
I will do whatever I can to warn others to STAY AWAY from this company!

You have not explained why you believe you were blacklisted? How long ago and for what reason?

And they still have $417.80 of my MONEY!

You should be paid what you are owed. The only situation I can imagine where that is not the case is where you have ordered a device that is build-to-order.

Hello Barray,

Yes you are correct, I should have included more information.

So from the list of orders above, the last 2 (bottom of list) orders,
[Order #243758] (June 27, 2022) and [Order #245081] (July 8, 2022).

Order 243758 was shipped on 06/29/2022.  According to the tracking
information:
2022-07-10 23:22 The plane entered the port
2022-07-10 11:39 Airline departure
2022-07-04 19:42 Guangzhou City, has been handed over to the carrier for transportation

So after landing in the US at 2022-07-10 23:22, the package goes missing.
I sent a total of 4 emails over 4 days inquiring what was next, and as everyone else has
noted, absolutely NO response.   It wasn't until I noted I would have to contact my
bank and have the transaction rolled back that suddenly Pine64 was willing to respond.
I was told I would have to wait 10 weeks to file a claim.  Given one can ONLY roll back
a transaction within 60 days (8 weeks), this is an unacceptable solution, and in stating this
the response from Pine64 was to send an update to me showing I have been blacklisted.

I have now filed with my bank (Boeing Employees Credit Union & MasterCard Fraud Department),
as well as the Better Business Bureau, and next will be the Washington State Attorney Generals office.

By Blacklisting your customers accounts you are effectively indicating you will no longer honor warranty
and/or returns of defective product.  This means Pine64 needs to refund me for all product not
yet delivered to my home, regardless of whether the package shows up at some later date.

This is why you don't blacklist your customers while you still owe them money, inthat this is
basically theft, and needs to be resolved.

[User 25457]

Blacklisted by Pine64 after 2 years and $3,941.81
I will do whatever I can to warn others to STAY AWAY from this company!

You have not explained why you believe you were blacklisted? How long ago and for what reason?

And they still have $417.80 of my MONEY!

You should be paid what you are owed. The only situation I can imagine where that is not the case is where you have ordered a device that is build-to-order.

Hello Barray,

Yes you are correct, I should have included more information.

So from the list of orders above, the last 2 (bottom of list) orders,
[Order #243758] (June 27, 2022) and [Order #245081] (July 8, 2022).

Order 243758 was shipped on 06/29/2022.  According to the tracking
information:
2022-07-10 23:22 The plane entered the port
2022-07-10 11:39 Airline departure
2022-07-04 19:42 Guangzhou City, has been handed over to the carrier for transportation

So after landing in the US at 2022-07-10 23:22, the package goes missing.
I sent a total of 4 emails over 4 days inquiring what was next, and as everyone else has
noted, absolutely NO response.   It wasn't until I noted I would have to contact my
bank and have the transaction rolled back that suddenly Pine64 was willing to respond.
I was told I would have to wait 10 weeks to file a claim.  Given one can ONLY roll back
a transaction within 60 days (8 weeks), this is an unacceptable solution, and in stating this
the response from Pine64 was to send an update to me showing I have been blacklisted.

I have now filed with my bank (Boeing Employees Credit Union & MasterCard Fraud Department),
as well as the Better Business Bureau, and next will be the Washington State Attorney Generals office.

By Blacklisting your customers accounts you are effectively indicating you will no longer honor warranty
and/or returns of defective product.  This means Pine64 needs to refund me for all product not
yet delivered to my home, regardless of whether the package shows up at some later date.

This is why you don't blacklist your customers while you still owe them money, inthat this is
basically theft, and needs to be resolved.

Sorry Should have noted I was blacklisted yesterday (07/21/2021), 23 days after order was shipped and 11 days since the
last tracking update..

https://t.17track.net/en#nums=LV526234165CN

Number: LV526234165CN
Package status: In transit
Country: China -> United States
Destination:
2022-06-30 09:36 Origin Post is Preparing Shipment -> We have received notice that the originating post is preparing to dispatch this mail piece.
2022-06-30 09:36 CHINA, GUANGZHOU EMS, Processed Through Facility
2022-06-29 22:10 CHINA, GUANGZHOU, Processed Through Facility
2022-06-29 19:46 CHINA, Acceptance
Origin:
2022-07-10 23:22 The plane entered the port
2022-07-10 11:39 Airline departure
2022-07-04 19:42 Guangzhou City, has been handed over to the carrier for transportation
2022-07-04 17:39 Airlines receive
2022-06-30 15:39 Guangzhou, Depart from 【Guangzhou International Mail Processing Center】,Next stop【Guangzhou International Mail Exchange】
2022-06-30 15:39 Guangzhou, Arriving at 【Guangzhou International Mail Processing Center】
2022-06-30 09:36 Guangzhou City, [Guangzhou International Mail Processing Center] has been exported directly sealed
2022-06-29 20:42 Guangzhou City, Leave 【Provincial International Huadiwan Sales Department】,Next Stop【Guangzhou International】
2022-06-29 19:46 Guangzhou City, [Provincial International Huadiwan Sales Department] has been received and mailed, pitcher: Miao Xueyun ZH1, Tel: 17724217935
======================================
Powered by www.17track.net

[computerc]

I'm new here, but did pine64 do this because they thought you were a reseller? Sorry about that. Hopefully pine64 will resolve this issue.

[lot378]

I'm new here, but did pine64 do this because they thought you were a reseller? Sorry about that. Hopefully pine64 will resolve this issue.

When a package from Pine64 does not arrive at the destination, unfortunately Pine64 have gained a reputation of not responding to customers who ask where their package has gone. A normal business would ask the customer either to allow more time for delivery, or figure things out with the courier if there was one, or expedite a replacement shipment. They could at least check the correct address was given. None of that is normal, instead the approach of not being any help at all is typical and it tends to alienate customers, quite rightly, in to getting a refund through Paypal or their bank. For having this type of audacity Pine64 blacklist their customer.

No, not because of suspicion of being a reseller. Just bad business practices.

The complainant above has been a very good Pine64 customer and now Pine64 have literally killed another golden goose that will lay no more eggs for them.

[fxc]

Hi @"whatever", please give the package a few more days to arrive, shipping times of even one or two months are not too unusual for slow shipping, as well as no movement in the tracker for 10 days. If you need stuff urgently I would recommend ordering with courier shipping, where it typically takes less than a week to arrive to your doorstep. There is no blacklisting and you're not blacklisted, though I've heard of recent issues with the mail structure. Please do not worry about your money, if the package actually doesn't arrive then as far as I know Pine will refund the payment, the shipping is insured for that reason. Please update us early August.

[barray]

@"whatever" Thanks for the additional information. Perhaps Lukasz would be able to take a look at this case.

So after landing in the US at 2022-07-10 23:22, the package goes missing.
I sent a total of 4 emails over 4 days inquiring what was next, and as everyone else has
noted, absolutely NO response. It wasn't until I noted I would have to contact my
bank and have the transaction rolled back that suddenly Pine64 was willing to respond.
I was told I would have to wait 10 weeks to file a claim. Given one can ONLY roll back
a transaction within 60 days (8 weeks), this is an unacceptable solution, and in stating this
the response from Pine64 was to send an update to me showing I have been blacklisted.

As others here comment, shipping can take a really long time from China during these days. It's entirely possible your parcel still arrives.

As @fxc comments, I would allow for more time. Although Pine64 does not have a good customer service reputation (hence the existence of their slightly more expensive stores who do this service), I do not know them to be scammers.

Sorry Should have noted I was blacklisted yesterday (07/21/2021), 23 days after order was shipped and 11 days since the
last tracking update..

Who blacklisted you and for what reason? Were you rude to their staff? Or were you blacklisted after cancelling your order whilst it is in transit?

[risc64]

Hello,

I am the original poster of this thread.  I closed my account on the forum after not being able to respond to queries on this post due to quite understandable limits to new members.  I apologize for my previous lack of patience.  This is a subject that has caused a substantial unneeded stress in my life.

On Friday October 7th 2022, I received written notification/verification that my claim against Pine64.com has been settled in my favor and as a result my refund/reversal of $417.80 will be permanently credited to my account.

I am not looking for "retribution", or "redress" of this event, just a warning to others such as myself that may focus to closely at the wonderful technology and lose track of where it all comes from.  Below is a copy of the document I was required to file with the MasterCard fraud department to receive the credits to my account.  This is a more detailed accounting of the events leading up to and after my being Blacklisted by Pine64.com.

TO: MCDisputes@becu.org
Regarding Claim 2207210232C for account ending in 4250

REASON FOR DISPUTE:
    I (customer), was illegally and without warning "Blacklisted" by Pine64.com while trying to resolve an order gone missing en transit.

RELEVANT TIMELINE OF EVENTS:

  On Sun, 26 Jun 2022 15:29:26 -0700 (PDT), I received email notification with verifiable DKIM-Signature from Pine64.com that order Order #243758 had been received.

On Sun, 26 Jun 2022 15:29:42 -0700 (PDT), I received email notification with
verifiable DKIM-Signature from paypal.com with receipt of payment.
On Tue, 28 Jun 2022 20:53:30 -0700 (PDT), I received email notification with
verifiable DKIM-Signaturefrom Pine64.com that order Order #243758 had been
completed.
Tracking information provided as:
https://t.17track.net/en#nums=LV526234165CN
On Sun, 10 Jul 2022; In checking tracking information at
https://t.17track.net/en#nums=LV526234165CN
Reported as:
”
2022-07-10 23:22 Aircraft entering port
2022-07-10 11:39 Airlines depart
2022-07-04 19:42 Guangzhou, has been handed over to the carrier for
transportation
2022-07-04 17:39 Airline Acceptance
2022-06-30 15:39 Guangzhou, Leave [Guangzhou International Mail Processing
Center]
2022-06-30 15:39 Guangzhou, Arrive at Guangzhou International Mail Processing
Center.
2022-06-30 09:36 Guangzhou, [Guangzhou International Mail Processing Center]
has been exported to direct seal
2022-06-29 20:42 Guangzhou, leave [Provincial International Huadi Bay Sales
Department]
2022-06-29 19:46 Guangzhou, [Provincial International Huadi Bay Sales
Department] has been received, pitcher: Miao Xueyun ZH1, Tel: 17724217935
“
In focusing on most current events from July within this tracking information it
quite clearly indicates that the Airline accepted the package in China on the 4th
of July. Then according to the log, On the 10th of July the aircraft takes off at
11:39 and lands again at 23:22 the same day, about a 12 hour flight.
At this point the package is in the status of 'In Transit' as it has been for the
past 13 days. As defined on the 17track.net site 'In Transit' is presented with
this help context;
“
Item has shipped from originating country and is en route to its destination.
General explanation:
Your package has been handed over to the carrier.
Your package has been dispatched or departed from its country of origin.
Your package has arrived its destination country and pending customsinspection.
Your package has arrived its destination country and during domestic
transportation.
Your package is under another transportation period. For instance, it's
in another country as a transit point and will be forwarded from there to its final
destination country.
Please pay attention to detailed tracking information, if your item has
arrived its destination country, we'd advise you to track it again within 1-2 days
and observe the latest updates to ensure a smooth receipt of the package.
“
In paying close attention to the last sentence starting with "Please pay
attention..", it is quite clear that this seems to be the state of Pine64 Order
#243758 package AND I am being instructed to check back in 1 to 2 days to "ensure a
smooth receipt of the package.".
On Sun 17 Jul 2022: In checking tracking information at
https://t.17track.net/en#nums=LV526234165CN
No update to tracking information after 7 days AND 7 is quite more than 2.
On Mon 18 Jul 2022: In following the direction of the package shipper 17Track I
began my emails to request update from Pine64.com Mail log entries below:
-----------------------------------------------------------------------------
-------------------------
maillog:Jul 18 16:01:48 shelob postfix/qmgr[36819]: CBBBE7BAF94:
from=<pine64@lastescape.com>, size=17918, nrcpt=1 (queue active)
maillog:Jul 18 16:01:49 shelob postfix/smtp[32366]: CBBBE7BAF94:
to=<sales@pine64.com>, relay=pine64.com[34.232.104.230]:25, delay=0.95,
delays=0.13/0.01/0.46/0.35, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as
73B2520020)
-----------------------------------------------------------------------------
-------------------------
maillog:Jul 20 05:43:40 shelob postfix/qmgr[36819]: 011FE7BAF94:
from=<pine64@lastescape.com>, size=18936, nrcpt=2 (queue active)
maillog:Jul 20 05:43:40 shelob postfix/smtp[37508]: 011FE7BAF94:
to=<sales@pine64.com>, relay=pine64.com[34.232.104.230]:25, delay=0.95,
delays=0.12/0.01/0.42/0.39, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as
9311D200D1)
-----------------------------------------------------------------------------
-------------------------
maillog:Jul 20 05:46:48 shelob postfix/qmgr[36819]: 61F8F7BAF94:
from=<pine64@lastescape.com>, size=19920, nrcpt=2 (queue active)
maillog:Jul 20 05:46:49 shelob postfix/smtp[90969]: 61F8F7BAF94:
to=<sales@pine64.com>, relay=pine64.com[34.232.104.230]:25, delay=0.83,
delays=0.16/0.01/0.27/0.39, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as
D7772200D1)
-----------------------------------------------------------------------------
-------------------------
maillog:Jul 21 08:50:33 shelob postfix/qmgr[36819]: 51F6E7BAF94:
from=<pine64@lastescape.com>, size=21281, nrcpt=2 (queue active)
maillog:Jul 21 08:50:34 shelob postfix/smtp[47423]: 51F6E7BAF94:
to=<sales@pine64.com>, relay=pine64.com[34.232.104.230]:25, delay=1,
delays=0.16/0.01/0.51/0.35, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as
0CE74200D1)
-----------------------------------------------------------------------------
-------------------------
On Thu, 21 Jul 2022 08:50:33 -0700 (PDT), 11 days since any tracking activity and a
full 23 days since the order was actually shipped. Due to total lack of responsefrom Pine64.com I noted in my 4th email request I would need to contact my bank and
have the transaction rolled back since pine64.com had not responded.
On Thu, 21 Jul 2022 11:35:02 -0700 (PDT), I received email notification with
verifiable DKIM-Signature from Pine64.com that "Note added to your PINE STORE order
from June 27, 2022":
“
Hi Richard,
The following note has been added to your order:
Message was replied on TUE JUL 19 9:01 AM to pine64@lastescape.com
Dear Richard Stout,
Order 243758 is in transit. Standard shipping lead time about 2-10 weeks with
limited status update until arriving in USPS facility.
https://www.17track.net/?nums=LV526234165CN
Number: LV526234165CN
Package status: In transit
Country: China -> United States
Destination:
2022-06-30 09:36 Origin Post is Preparing Shipment -> We have received notice
that the originating post is preparing to dispatch this mail piece.
2022-06-30 09:36 CHINA, GUANGZHOU EMS, Processed Through Facility
2022-06-29 22:10 CHINA, GUANGZHOU, Processed Through Facility
2022-06-29 19:46 CHINA, Acceptance
Origin:
2022-07-10 23:22 飞机进港
2022-07-10 11:39 航空公司启运
======================================
Powered by http://www.17track.net
“
Thank you!
Regards,
Pine64 team
In my reply to this email I stated it was unacceptable to wait 10 weeks on a
package that has every indication of already being in the USA and has had no
tracking update in 11 days!
On Thu, 21 Jul 2022 12:59:36 -0700 (PDT), I received email notification with
verifiable DKIM-Signature from Pine64.com that "Note added to your PINE STORE order
from June 27, 2022":
"
A note has been added to your order
Hi Richard,
The following note has been added to your order:
Blacklister email pine64@lastescape.com and tel: 425.254.xxxx
As a reminder, here are your order details:
Your Order has been shipped via 17track.
Tracking #LV526234165CN
CLICK HERE to track your shipment.
Dispatched on: 29/06/2022
...
"The header information from this email, as with all the others, contains a
verifiable rsa-sha256 signature from Pine64.com. (I replaced my internal email and
phone number /w xxxxxxxxx to remove external exposure in this report only).
“
Return-Path: <www-data@pine64.com>
Delivered-To: xxxxxxxxx@lastescape.com
Received: from pine64.com (pine64.com [34.232.104.230])
by 74-94-76-35-ferndale-wa.hfc.comcastbusiness.net (Postfix) with ESMTP id
4E3117BAF94
for <pine64@lastescape.com>; Thu, 21 Jul 2022 12:59:36 -0700 (PDT)
Received: by pine64.com (Postfix, from userid 33)
id 8557E2200C; Thu, 21 Jul 2022 19:59:35 +0000 (UTC)
DKIM-Signature: v=1; a=rsa-sha256; c=simple/simple; d=pine64.com; s=mail;
t=1658433575; bh=hIvCFSPyCO5MmbHTW1seB8HxvIMCxDXxOtpw2rf/LBk=;
h=To:Subjectate:From:Reply-To:From;
b=bDpToPUhWccT0Hwr1Fn7jz0YaaWuwPzhRu61dzehUKDNwDpJcX3F1DQNSl/wegdEB
hMkU9tCE6WhI/uQuTXIdMLPfHR4BEzEvmPZn4FPEUmjbcV++EB6rtTgpW63GzXWnHw
y3qonw8NftfpGgj2WFgq0dO59YALHcI0d1mf5gsbZkp6PsWgbSKb4ovkH2SOSIQHtL
3XW7rRU4nDWxrDueFGgTX3jd/7nXe068lF9m6rhgw6YuO+JQL2+8mAogdlAlC9ZBhh
85APpN3XYCT7jTxMyMBB/UYGJFGmkzJcw8piYSxpwI4jgBCXfpvmGC539Ddvq7jUjC
mjn5GVqO4M6CQ==
To: pine64@lastescape.com
Subject: =?us-ascii?Q?Note_added_to_your_PINE_STORE_order_from_June_2?= =?us-ascii?
Q?7,_2022?=
Date: Thu, 21 Jul 2022 19:59:35 +0000
From: Pine Store <sales@pine64.com>
Reply-To: Pine Store <sales@pine64.com>
Message-ID: <11BbN5ADJ8ts3LilCTRkfoFLivIxSLtSV193PIvBHc@pine64.com>
X-Mailer: PHPMailer 6.6.0 (https://github.com/PHPMailer/PHPMailer)
MIME-Version: 1.0
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: 8bit
Message Body
“
I would think at this point a Chines company playing the "Blacklist" card on a long
time US customer should be more than reason enough to decide in my favor in this
case, however if you need more please continue reading....
In an attempt to provide more insight I should add a short note of additional
context.:
I have been developing Unix software, and later hardware and firmware since 1982
starting with an Altos Model 586 server w/ serial text terminal and Altos Xenix
Development Environment. I have been an active element in these and other
technologies ever since.
From 2010 to 2018 I spent 8 years as an employee with 'The Boeing Company' as a
Software Developer Level 3 in Information Security, or more commonly known as Cyber
Security. I focused on HSM or Hardware Security Module integration technologies,
however I did indulge in a number of SANS and other paid professional training at
quite advanced levels. I was as well required to qualify for and maintain a US
Federal Department of Defense Secret Clearance for a number of projects I was
associated with at Boeing.
I only state this to explain I do have a better than average understanding what
"Blacklisting" is.All of the above noted email interactions and below noted receipts of sale and
notification of shipments and payments are available for examination and
verification and can of course be provided in an archive dump of the original files
upon request.
Blacklisting customers contact information is mostly considered Illegal in this
country in that it indicates the seller is no longer willing to accept
communication from the customer. This then clearly means NO RMA Warranty, NO DOA
Warranty, No replacement parts, No upgrades, and no Accessories moving forward from
that moment onward.
At the time that Pine64.com chose to send me notice of blacklisting I had 2
outstanding orders that had already been paid for however not yet delivered to my
home and in the case of Order #245081, had not even shipped yet.
[Order #243758] (June 27, 2022) == $159.81
[Order #245081] (July 8, 2022) == $257.99
--------------------------------------------------
Total refund REQUIRED
$417.80
On Fri, 5 Aug 2022 00:03:56 -0700 (PDT), I received email notification with
verifiable DKIM-Signature from Pine64.com that "Order #245081 had been completed."
Tracking #7013975872 information provided as:
http://www.dhl.com/content/g0/en/express...7013975872
As noted in this timeline of events this action was taken by Pine64.com 15 days
AFTER Blacklisting me and after my funds had already been returned to me. I cannot
possibly be held responsible for the incompetence of Pine64.com after I have been
Blacklisted.
On Sun, 7 Aug 2022 10:58:51 -0700 (PDT), I received email notification with
verifiable DKIM-Signature from dhl.com with notice of:
'
Your DHL Express shipment with waybill number 7013975872 from PINE STORE
LIMITED has been
delivered on Sun Aug 07 at 10:43.
'
Upon finding the gifted package from Pine64.com abandon on my doorstep, I
discovered the device within to be defective!
After fully charging the device, attempting to power on the device showed activity
from the LED indicators, however no activity or even noticeably visible power to
the screen. As noted in the below list of my investment purchases in Pine64.com was
[Order #177817] (March 30, 2021) 14″ PINEBOOK Pro LINUX LAPTOP (ANSI, US Keyboard)
$219.99 Total: $252.99. I.E. I already owned a Pinebook Pro before this newly
gifted defective unit was delivered. I was quite easily able to open the device
and set the appropriate DIP switches to use the audio port on the device as a
serial-UART mode port and using the Pinebook Pro Serial Console dongle I had
purchase for my original unit I was able verify it was actually booting however the
screen was not functional. I was then able to verify the root cause as defective
screen by swapping the screen (top clam-shell of laptop) with my know functional
Pinebook Pro and was able to verify the new (defective) screen does NOT function on
either laptop and both laptops work with my original screen.
So I have been gifted a defective product with no possibility for RMA or DOA
service in that I have been blacklisted by the Chinese company that originally soldme the defective product before even receiving it.
In the action of notifying me my contact information is blacklisted, it is a quite
clear statement that Pine64.com is demanding that I am to never contact pine64
again, and that any attempt to do so should be assumed delivered to /dev/null.
What is possibly more concerning is that if I were to try contacting after being
blacklisted this may be viewed by pine64.com as an act of aggression on my part.
In my realm Pine64.com has effectively executed a "Zero Day Exploit" on my home
hardware research and development environment. My entire 2 year and $4,448.46
investment in the Pine64.com ecosystem is now effectively EOL (End Of Life) without
any opportunity for redress or appeal!
This is because although Pine64.com is an "Open Source" hardware company, no other
"board shops" are producing these products for individual consumer sale. This
effectively means that Pine64.com is a defacto monopoly and has sole control over
product distribution.
This also means the "Blacklisting" of a customer and thus communication has
effectively been denied to a paying customer after the sale of the product. I own
3 Pine64 Clusterboards. Each clusterboard can support up to 7 SOPINE or SOEDGE
processor modules. This means within my operating environment I am unable to
purchase replacement modules or any other replacements, updates, or accessories
for the products I have already invested in with Pine64.com.
I am NOT a "Company", and all of the funds I spend on my personal research and
development hardware within my home environment are from my personal finances.
This is not a tax write-off for me, this is real money and real TIME invested in
pouring thru the websites of Wikies to help uncover links to the documentation at a
deep enough technical level to customize and apply these products to my needs, (as
is the efforts of any/every person(s) purchasing these products).
This is a list of transactions reflecting my investments Pine64.com technologies
since November 7th of 2020. I have spent OVER $4,000 USD ($4,448.46 USD to be more
on-point)!
[Order #156163] (November 7, 2020)
PINEPHONE - "Community Edition: Manjaro with Convergence Package" Limited
Edition Linux SmartPhone
1
$199.99
Total:
$224.99
[Order #157330] (November 17, 2020)
PINETAB - 10.1" Linux tablet with detached backlit keyboard
$119.98
Total:
$149.98
1
[Order #158006] (November 22, 2020)
PINEBOOK/PINEPHONE/PINETAB SERIAL CONSOLE
1
$6.99
PINEPHONE TEMPERED GLASS SCREEN PROTECTOR
1
$4.99
PINEPHONE SOFT TPU PROTECTIVE CASE - "REDUCE DIGITAL GAP" DONATION PROGRAM
1
$9.99
PINEPHONE HARD PROTECTIVE CASE
1
$9.99
PINEPHONE BACK COVER
1
$4.99
LITHIUM BATTERY CASING 1
$9.00
16GB eMMC Module 3
$47.85
SERIAL CONSOLE "Woodpecker" Edition
1
$1.99
ROCK64 USB 3.0 Dual Band 1200Mbps WIFI 802.11A/B/G/N/AC (RTL8812AU) Adapter
1
$21.99
Subtotal:
$117.78Total:
$139.78
[Order #162191] (December 19, 2020)
PINEPHONE BATTERY CHARGER
1
$4.99
USB Adapter for eMMC Module
1
$4.99
1 METER LENGTH USB TO TYPE H BARREL POWER CABLE
1
$3.99
2 METERS LENGTH USB TO TYPE H BARREL POWER CABLE
1
$5.49
ROCKPro64 2GB Single Board Computer
1
$59.99
ROCKPro64 1x1 Dual Band WIFI 802.11AC/BLUETOOTH 5.0 MODULE 1
$14.99
ROCKPro64 PREMIUM ALUMINUM CASING 1
$14.99
ROCK64-1GB Single Board Computer
1
$24.95
PINE64 ABS ENCLOSURE
1
$7.99
PineCube Single Cube Computer Dev Kit
1
$29.99
Subtotal:
$172.36
Total:
$194.36
[Order #166120] (January 9, 2021)
Free Pinenut - 01S Module Promotion, limit one per order
1
$0.00
Pinenut - Model:01S Wifi/BLE5 Module
1
$1.99
CLUSTERBOARD with 7 SOPine compute module slots
1
$99.99
SOPINE A64 COMPUTE MODULE
2
$58.00
PINECIL – Smart Mini Portable Soldering Iron
1
$24.99
PINECIL Portable Mini Stand
1
$1.99
PINECIL Soldering Tip Set (Fine)
1
$24.99
PINECIL Replacement Shell - Red Color
1
$5.99
PINECIL Replacement Shell - Black Color 1
$5.99
PINECIL Break Out Board
1
$3.99
Pinenut - Model:12S Wifi/BLE5 Stamp
1
$1.99
Subtotal:
$229.91
Total:
$251.91
[Order #168666] (January 22, 2021)
PinePower - 120W Desktop Power Supply - EU version
1
$34.99
PineTime SmartWatch Dev Kit
1
$24.99
PineTime Pogopin Jig
1
$5.99
64GB eMMC Module 1
$34.95
USB TYPE-C TO USB TYPE-C POWER CHARGING CABLE - 1.5 meter length
1
$3.49
USB TYPE-C TO USB TYPE-C POWER CHARGING CABLE - 1 meter length
1
$2.99
CLUSTERBOARD US POWER SUPPLY 1
$15.99
PinePower - 65W GaN 2C1A Charger with international plugs 1
$24.99
ROCKPro64 2GB Single Board Computer
1
$59.99
ROCKPro64 PCI-e X4 to M.2/NGFF NVMe SSD Interface Card
1
$5.99
ROCKPro64 30mm Tall Profile Heatsink
1
$3.79
Subtotal:
$218.15
Total:
$240.15
[Order #172975] (March 8, 2021)
SOPINE A64 COMPUTE MODULE
6
$174.00
Pinenut - 01S USB Programmer 1
$1.99
ROCK64 / PINE A64 / PINE H64 Heatsink
8
$4.00
USB Adapter for eMMC Module
1
$4.99
PINECIL Soldering Tip Set (Gross) 1
$24.99
Subtotal:
$209.97
Total:
$231.97
[Order #173086] (March 9, 2021)
PinePower - 120W Desktop Power Supply - US version
PINECIL – Smart Mini Portable Soldering Iron
1
1
$34.99
$24.99SOPINE "MODEL A" BASEBOARD
Subtotal:
$74.97
Total:
$96.97
1
$14.99
[Order #177817] (March 30, 2021)
14″ PINEBOOK Pro LINUX LAPTOP (ANSI, US Keyboard)
Total:
$252.99
1
$219.99
[Order #189524] (June 8, 2021)
SOEDGE AI NEURAL MODULE
10
$349.90
ROCKPro64 2GB Single Board Computer
1
$59.99
PINE A64 STEREO AUDIO DAC POT BOARD
1
$14.99
ROCKPro64 1x1 Dual Band WIFI 802.11AC/BLUETOOTH 5.0 MODULE 2
PINE A64 WIFI 802.11BGN/BLUETOOTH 4.0 MODULE
2
$19.98
ROCK64 PREMIUM ALUMINUM CASING
1
$12.99
ROCK64-2GB Single Board Computer
1
$34.95
SOEDGE "MODEL A" BASEBOARD
1
$19.99
32GB eMMC Module 2
$49.90
Subtotal:
$592.67
Total:
$614.67
[Order #189525] (June 8, 2021)
PINEPHONE – Beta Edition Linux SmartPhone
Total:
$174.99
1
$29.98
$149.99
** Please Note context above...
Order number 4322124-645281 (June 10, 2021)
Via WallMart Market Place.
New, unused in original packaging, 2 available:
PINE64 Clusterboard
2x
($119.99 each)
239.98
Total:
$265.00
[Order #190544] (June 16, 2021)
SOEDGE AI NEURAL MODULE
6
$209.94
SOPINE A64 COMPUTE MODULE
2
$65.98
PINE A64-LTS Single Board Computer 1
$32.00
ROCKPro64 20mm Mid Profile Heatsink
1
$3.29
PINE A64 USB SERIAL CONSOLE/PROGRAMMER
2
$19.98
1 METER LENGTH USB TO TYPE H BARREL POWER CABLE
4
$15.96
5V 2.4A POE SPLITTER with 3.5mm OD/1.35mm ID Barrel DC jack
3
QUARTZ64 Model-A 4GB Single Board Computer
1
$59.99
RTC BACKUP BATTERY HOLDER - CR-2032
4
$15.96
PINEBOOK Pro M.2/NGFF NVMe SSD Interface Adapter
1
$6.99
PINE A64+ 1GB Single Board Computer
1
$21.00
PINE A64 5 MEGAPIXEL CAMERA MODULE 1
$12.99
ROCK64 / PINE A64 / PINE H64 Heatsink
16
$8.00
5V 2.4A POE SPLITTER with microUSB connector
2
$19.98
Subtotal:
$522.03
Total:
$544.03
$29.97
[Order #190916] (June 20, 2021)
PinePower - 65W GaN 2C1A Charger with international plugs 1
$24.99
PinePower - 120W Desktop Power Supply - US version
1
$35.99
PINECIL Preheater Hammerhead Tip
1
$24.99
PINEPHONE FLEX BREAK-OUT BOARD
2
$2.00
PINEPHONE 3GB/32GB MAINBOARD 1
$104.95
PINEBOOK Pro USB-C Docking Deck
1
$49.99
1 METER LENGTH USB TO TYPE H BARREL POWER CABLE
3
$11.97
QUARTZ64 Model-A 8GB Single Board Computer
1
$79.99PINE A64 USB SERIAL CONSOLE/PROGRAMMER
1
$9.99
PUSH BUTTON - ON / OFF SWITCH
10
$5.00
ROCK64 PREMIUM AV and RCA (COMPOSITE VIDEO AUDIO) CABLE
1
LITHIUM BATTERY CASING 1
$9.00
ROCKPro64 13 MEGAPIXEL CAMERA MODULE - m12 Mount Lens model
PINE A64 5 MEGAPIXEL CAMERA MODULE 2
$25.98
PineCube Single Cube Computer Dev Kit
1
$29.99
Subtotal:
$439.81
Total:
$451.80
$2.99
1
$21.99
[Invoice #C660C9E7-0001] (June 28, 2021)
* Note this shipping upgrade was NOT requested by me however was billed to me
after the sale transaction.
NEAT Pine Store Limited
Tuen Mun
Room A, Flat 14,3F, BLK A1 Hang Wai Industrial Centre,
No.6 Kin Tai Street
Hong Kong
+1 347-674-6364
sales@pine64.org
NEAT Pine Store Limited Invoice
Invoice number C660C9E7-0001
Date of issue Jun 28, 2021
Date due Jul 28, 2021
Bill to
Richard Stout
pine64@lastescape.com
$10.01 due July 28, 2021
WC-190916
Upgrade shipping
Subtotal:
$10.01
Total:
$10.01
1 $10.01
[Order #193485] (July 14, 2021)
PINECIL – Smart Mini Portable Soldering Iron
1
$24.99
PinePower - 65W GaN 2C1A Charger with international plugs 1
$24.99
Pinenut - Model:01S Wifi/BLE5 Module
10
$19.90
USB JTAG Adapter 1
$9.99
PINECIL Replacement Tip Contacts
4
$4.00
USB TYPE-C TO USB TYPE-C SILICONE POWER CHARGING CABLE - 1.5 meter length
1
$3.99
Pinenut - 01S USB Programmer 1
$1.99
PineTime SmartWatch (sealed) 1
$26.99
ROCKPro64 10mm Low Profile Heatsink with Fan
1
$5.29
ROCK64 / PINE A64 / PINE H64 Heatsink
10
$5.00
RTC BACKUP BATTERY HOLDER - CR-2032
4
$15.96
SERIAL CONSOLE "Woodpecker" Edition
1
$1.99
5V 2.4A POE SPLITTER with microUSB connector
2
$19.98
Subtotal:
$165.06
Total:
$187.06
[Order #243758] (June 27, 2022)
SERIAL CONSOLE "Woodpecker" Edition
10
$19.90
PineDio USB LoRa Adapter
3
$44.97
PINEBOOK(Pro) / PINEPHONE / PINETAB SERIAL CONSOLE
1
$6.99
USB TYPE A MALE TO TYPE A MALE CABLE (1 METER) 2
$5.98
PINEPHONE & PINEPHONE PRO PINEDIO LORA ADD-ON CASE
1
$19.99
PINEPHONE & PINEPHONE PRO KEYBOARD 1
$49.99Subtotal:
Total:
$147.82
$159.81
[Order #245081] (July 8, 2022)
14″ PINEBOOK Pro LINUX LAPTOP (ANSI, US Keyboard) [Schedule to ship in late
July/early August]
1
$219.99
Total:
$257.99
Total of all orders:
$4,448.46

[commiecam]

Perhaps it's time for you to get on www and say "Hello, Olimex!"