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Phone number for Shipping department
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05-17-2016, 07:59 AM
I ordered/pledged last December and my credit card was charged. I also confirmed my shipping address by answering the survey questions. But I have not yet received the shippment. My friend who also pledged same time did receive his shippment. Any one knows their contact number?
05-17-2016, 09:31 PM
(05-17-2016, 07:59 AM)tulshipine Wrote: I ordered/pledged last December and my credit card was charged. I also confirmed my shipping address by answering the survey questions. But I have not yet received the shippment. My friend who also pledged same time did receive his shippment. Any one knows their contact number? Please email to support@pine64.com 
05-18-2016, 04:03 AM
backer number 19787
I sent in the last two weeks, two e-mail to shipping@pine64.com address. When can I get my delivery? Unfortunately no reply so far. 1 PINE A64 + 2GB 1 Hdmi legacy square thumb 4K HDMI Cable - 3Ft 1 Airremot2 legacy square thumb PINE64 Air Mouse with Keyboard 1 Playbox legacy square thumb PINE64 PlayBox Enclosure 1 8000mah legacy square thumb 8000mAH 3.7V Lithium Polymer Battery 1 Wifibluetooth1 legacy square thumb Wifi 802.11BGN / Bluetooth 4.0 module I live in Germany (05-18-2016, 04:03 AM)norm24 Wrote: backer number 19787The same situation in my case. After 2 months since I was charged for add-on modules (10.3.2016) I asked what is with my orded by mailing to shipping@pine64.com . I asked for update yesterday. No reply ever. My purchase list is Pledge for 2GB PINE board (no Wifi) plus addons 1x camera 2x Acrylic Open Enclosure 2x PoE Splitter comply to 802.3af standard 2x PINE A64+ 2GB - PA642GB 2x PINE A64+ 1GB - PA641GB 1x PINE64 5V 2A Power Supply - International 1x PINE64 12C Multiport POT 1x Wifi 802.11BGN/ Bluetooth 4.0 Module all of this should be available already. But I still see status "Ready to ship". 
05-18-2016, 09:17 AM
(05-18-2016, 04:03 AM)norm24 Wrote: backer number 19787The shipping facility currently discuss with TNT on the Lithium battery shipment arrangement. Starts on April 1, the battery shipment requirement has been tighten and most shipping companies not willing to accept Lithium battery (bare type) shipment. We probably will end up two shipments due to the Playbox case is not ready yet.
05-18-2016, 09:19 AM
(05-18-2016, 07:42 AM)peterz Wrote:The MultiPOT module just arrived, and waiting for KS team generating the shipping list. Sorry on the delay.(05-18-2016, 04:03 AM)norm24 Wrote: backer number 19787The same situation in my case.
05-18-2016, 10:55 AM
(05-17-2016, 09:31 PM)tllim Wrote:I emailed them and did not get any response.(05-17-2016, 07:59 AM)tulshipine Wrote: I ordered/pledged last December and my credit card was charged. I also confirmed my shipping address by answering the survey questions. But I have not yet received the shippment. My friend who also pledged same time did receive his shippment. Any one knows their contact number? (05-18-2016, 09:17 AM)tllim Wrote:(05-18-2016, 04:03 AM)norm24 Wrote: backer number 19787The shipping facility currently discuss with TNT on the Lithium battery shipment arrangement. Starts on April 1, the battery shipment requirement has been tighten and most shipping companies not willing to accept Lithium battery (bare type) shipment. We probably will end up two shipments due to the Playbox case is not ready yet. Why is the Playbox situation not mentioned AT ALL in the kickstarter updates? Why haven't the shipments with them been split already... I've been more than patient and been on the side of wait and see but this is starting to get ridiculous YOU, TLLIM need to take some responsibility, get this information to the correct teams and make sure EVERYONE, Kickstarter Backers, Pre-Order Victims (yes at this point they are victims IMO) and everyone else that wants this project to succeed needs to be informed... Honestly this project is fast becoming a failure as communication has been terrible since the KS check was deposited... There needs to be CLEAR communication regarding EVERY backers reward and backer kit order both on kickstarter, here on the forums, on the wiki and on backerkit... There is no excuse in a digital communication age that your team can't find 2hrs to update EVERYONE.
05-19-2016, 02:15 AM
(05-18-2016, 09:19 AM)tllim Wrote: The MultiPOT module just arrived, and waiting for KS team generating the shipping list. Sorry on the delay.Thanks for update. I also received mail from shipping@pine64.com saying "Your order will be in a batch that will begin shipping out in about 2-3 weeks." I was hoping It was shipped already.
05-27-2016, 01:26 PM
Keep us updated, Peterz. I emailed them May 3rd, got a response May 6th saying my items would be shipping out within 2 weeks. So they should have shipped already, but I have no tracking info or anything saying the shipment is on the way. Maybe I'll get lucky and it will just show up without tracking info very soon.
Kickstarter backer #5,864 -- SBC Noob -- SE Michigan, USA
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