Package stuck for a month

[Railgun]

My Rock64 order (Tracking # LZ867855082CN) has been stuck with the status "Custom Release" for almost a month now:



Destination : France - Tracking consuming: 1494 ms
2018-09-29 00:00
China (REP. POP), departure exchange Office country of Dispatch
Origin : China - Tracking consuming: 3524 ms
2018-10-11 00:30
France, Customs release

2018-10-10 11:56
France, Customs release

2018-10-02 08:55
Shenzhen, left Shenzhen sent to Shenzhen Post Express company China Express (Hong Kong) Business Department

2018-10-02 08:55
Shenzhen city, leaving Shenzhen to Goodall (France)

2018-09-28 18:19
Shenzhen city, Shenzhen Che Kung Temple Center sales department has received pieces (name of the range agent: Zheng Jiahua, Tel: 15012685589)


Is there anything that can be done to solve this issue? I'm not sure what I can do to help it get unstuck.

Best Regards,
Railgun

[tllim]

My Rock64 order (Tracking # LZ867855082CN) has been stuck with the status "Custom Release" for almost a month now:



Destination : France - Tracking consuming: 1494 ms
2018-09-29 00:00
China (REP. POP), departure exchange Office country of Dispatch
Origin : China - Tracking consuming: 3524 ms
2018-10-11 00:30
France, Customs release

2018-10-10 11:56
France, Customs release

2018-10-02 08:55
Shenzhen, left Shenzhen sent to Shenzhen Post Express company China Express (Hong Kong) Business Department

2018-10-02 08:55
Shenzhen city, leaving Shenzhen to Goodall (France)

2018-09-28 18:19
Shenzhen city, Shenzhen Che Kung Temple Center sales department has received pieces (name of the range agent: Zheng Jiahua, Tel: 15012685589)


Is there anything that can be done to solve this issue? I'm not sure what I can do to help it get unstuck.

Best Regards,
Railgun

Please contact sales@pine64.org and they will help up.

[Railgun]

Please contact sales@pine64.org and they will help up.

Hi,

Thank you for your answer. Unfortunately, I have contacted this email address more than a week ago and haven't received any reply. Package tracking hasn't showed any progress either .