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Need support with Support
nas
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Posts: 266

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#11
03-03-2020, 07:33 PM
It was worth a try but if reassembling hasn't resolved the problem then it may be the cable, lcd, board etc. Perhaps the support team will be able to narrow it down.
  Website
iyereed
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#12
03-05-2020, 05:16 PM
Suddenly support awaked and asked for another video with Ubuntu Touch and postmarketOS test.
Here it is:
https://www.youtube.com/watch?v=1hBCfO4-B-8
iyereed
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#13
03-06-2020, 05:26 AM
Support asked Order ID "for warranty checking purpose"
iyereed
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#14
03-09-2020, 04:53 AM
They said to send it to them for testing.
DerHomp
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#15
03-27-2020, 01:04 PM
My pinephone arrived today and I have the same kind of problem. Sad
Was there any update yet for your phone?

Here is a picture:
[Image: dXrQtWjAB7ejro2?x=2560&y=937&a=true&file...calingup=0]
tllim
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#16
03-31-2020, 08:13 PM
(03-27-2020, 01:04 PM)DerHomp Wrote: My pinephone arrived today and I have the same kind of problem. Sad
Was there any update yet for your phone?

Here is a picture:
[Image: dXrQtWjAB7ejro2?x=2560&y=937&a=true&file...calingup=0]

Looks like LCD panel turns bad, Please file support ticket at http://support.pine64.org and file RMA process.
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iyereed
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#17
07-30-2020, 02:59 AM
Yesterday I've received the replacement. It seems to be ok now.
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