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+--- Thread: Need support with Support (/showthread.php?tid=9292)
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Need support with Support - iyereed - 02-26-2020
Hello people,
I have some sort of defective screen (I guess). It has covered up with stripes after few seconds of work. It seems like full pixel rows across the screen died. There is other artifacts some times (like vertical "ghost" lines of the bright picture elements or vertical jitter). Take a look at the video and photos. I try to get help from support for 21 days. And all I got is two replies. The last one was 16 days ago. They asked me for video and disappeared. It seems they just ignore me. What should I do to get a replacement (or a bug fix if this is some how software problem)?
https://send.firefox.com/download/6af51cc3f8cb461a/#CHjAS_Rx7Kt25YXyBJM2cg
RE: Need support with Support - nas - 02-27-2020
Do the lines appear on the self-test screen? Tried booting other distros?
RE: Need support with Support - iyereed - 02-27-2020
(02-27-2020, 04:34 PM)nas Wrote: Do the lines appear on the self-test screen? Tried booting other distros?
Horizontal blank lines just exist. Permanently. No matter what OS I tried (Ubuntu touch, PostmarketOS, Neon). They were there. Vertical lines appear above and bottom the light picture elements. There is also vertical jitter some times. All these effects present in attached materials.
RE: Need support with Support - someGermanGuy - 02-28-2020
(02-27-2020, 07:18 PM)iyereed Wrote:(02-27-2020, 04:34 PM)nas Wrote: Do the lines appear on the self-test screen? Tried booting other distros?
Horizontal blank lines just exist. Permanently. No matter what OS I tried (Ubuntu touch, PostmarketOS, Neon). They were there. Vertical lines appear above and bottom the light picture elements. There is also vertical jitter some times. All these effects present in attached materials.
probably it would be easier to just link to photos/videos where people can click and watch (imgur, youtube etc.), instead of uploading big archives
RE: Need support with Support - iyereed - 02-28-2020
(02-28-2020, 01:00 AM)someGermanGuy Wrote:(02-27-2020, 07:18 PM)iyereed Wrote:(02-27-2020, 04:34 PM)nas Wrote: Do the lines appear on the self-test screen? Tried booting other distros?
Horizontal blank lines just exist. Permanently. No matter what OS I tried (Ubuntu touch, PostmarketOS, Neon). They were there. Vertical lines appear above and bottom the light picture elements. There is also vertical jitter some times. All these effects present in attached materials.
probably it would be easier to just link to photos/videos where people can click and watch (imgur, youtube etc.), instead of uploading big archives
Here
https://www.youtube.com/watch?v=EFMldASuQxk
RE: Need support with Support - nas - 02-29-2020
Maybe try reseating the lcd ribbon cable?
RE: Need support with Support - iyereed - 02-29-2020
(02-29-2020, 08:57 AM)nas Wrote: Maybe try reseating the lcd ribbon cable?
As I understand it means disassemble. Won't this void warranty?
RE: Need support with Support - wibble - 03-01-2020
(03-01-2020, 07:08 AM)nas Wrote:Post in another thread says opening it won't be a problem if you do it properly.(02-29-2020, 10:26 AM)iyereed Wrote:(02-29-2020, 08:57 AM)nas Wrote: Maybe try reseating the lcd ribbon cable?
As I understand it means disassemble. Won't this void warranty?
Yes, you might want to try some disassembly if you fixed something like a cracked iphone before. I'm not sure on the warranty position so you may want to wait for an official reply.
https://forum.pine64.org/showthread.php?tid=9120&pid=60433#pid60433
RE: Need support with Support - tllim - 03-01-2020
(02-29-2020, 10:26 AM)iyereed Wrote:(02-29-2020, 08:57 AM)nas Wrote: Maybe try reseating the lcd ribbon cable?
As I understand it means disassemble. Won't this void warranty?
Disassemble will not void warranty. Damage or altering (like soldering) may void warranty.
RE: Need support with Support - iyereed - 03-02-2020
I tried reseating the cable but unfortunately this didn't solve the problem.