Touchscreen broken on arrival [*now with video*]
#1
[Edit: here is a video showing the issue: https://youtu.be/9qhO412xwaE ]

So my PinePhone arrived today - and I have to say from afar the phone looks just like any other modern smartphone (which is great) - replaceable battery is a godsend and the hardware switches on the back much appreciated. All in all this is a very well made device.

Mine just has one issue, and I wanted to discover if others have the same issue?

** Now firstly - I know when you order a PinePhone it says - 'if you are going to complain about the odd dead pixel then please just don't order the phone' - I nearly didn't write this for that reason - but I believe my issue doesn't fit that criteria, a dead pixel is cosmetic - this significantly handicaps usage, so here goes **

Can I buy a new touchscreen to install myself? Mine came damaged, in the centre, about 60% of the way down the screen - I have no issue with it looking bad - I don't care - I really don't. The issue is it makes it impossible to press the screen at that location, the affected area is about 0.7cm by 0.7cm. It is most noticable when I try to type text on the inbuild keyboard in Ubuntu Touch for example - when I click the 't', an 'r' appears. I know the issue is the touchscreen as if I turn the phone upside down or rotate it, then the keyboard works fine.

So this isn't meant to be a moan - just simply that my PinePhone came disabled, and I'd like to know how easy it will be in the future to fix it?

In the meantime I turn the phone upside down when I need to press that part of the screen - which obviously will only work where implemented in software.

Does anyone else has an issue whereby they literally can't touch a reasonable large part of the touch screen - right in the middle?


Messages In This Thread
Touchscreen broken on arrival [*now with video*] - by ozzeruk - 04-20-2020, 11:41 AM
RE: Touchscreen - by Boern - 04-20-2020, 04:32 PM
RE: Touchscreen - by wibble - 04-21-2020, 11:45 AM
RE: Touchscreen - by ozzeruk - 04-21-2020, 01:13 PM
RE: Touchscreen - by ozzeruk - 04-28-2020, 05:35 AM
RE: Touchscreen - by daniel - 04-28-2020, 10:10 PM
RE: Touchscreen - by ozzeruk - 04-29-2020, 08:49 AM

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