NO AFTER SALE SUPPORT --> After one week no way to remove batterie

[rhanksjr]

Good tip!

As for the support of these machines. I would not expect them to fix your battery problem since they are not a major manufacturer like IBM/Lenovo is. They probably don't have the resources to fix buyers machines nor the experience with design flaws in manufacturing like the big corporations do.

They are selling hardware, icl. batteries. So in warranty cases they are responsible for it. They 'grown' batterie is an warranty issue !!!! If they aren't able to make an after sale support and accepting warranty issues, the better close their doors. Big or small company -- warranty is warranty.

A frustrating situation indeed-I agree with you that if a warranty is offered, then honour it and provide CS that can respond appropriately. If I were you, I would have been using Twitter to expose this.