Maybe they should have gotten someone who knew what they were doing to get this going.
Nobody wants to spend that much on a phone with now subpar specs and not even a functioning OS when there other phones out there which greatly outperform this one for the same price.
They should have done more to financially incentivize the development of an OS for both phones.
In addition, why only replacement parts? Why not plugin upgrades also?
This is not the first time they did something not so smart.
They came out with the SOEDGE device. Paid for all the development and manufacture of those devices to only find out afterwards nobody was interested in making a mainline Linux distro for it.
I get your frustration. Personally, I'm just glad this device existed and that I got to buy one. I've just recently started daily driving it and it's pretty much my dream open source device. I am honestly amazed at how well a desktop operating system is running on this mobile device. I just keep in mind that it's a laptop in the form of a phone (rather than an Android/iOS replacement). So sometimes when a dialog box pops up that is too big and can't be interacted with, I totally get it, and make a note so that maybe I can go fix it at some point. I'm just surprised that it hasn't sold well, given that it's totally usable and the dream we've been chasing ever since the Nokia n770. There's even a thriving ecosystem of OS and software options. I'll be enjoying mine for as long as I can keep it running and in one piece.
Is it really "made for repairability"? The only component that is easily swappable is the battery, which does not help when the fault lies elsewhere. There are much more modular designs out there. And with the 2 bizarre hardware faults I have run into on 2 different PinePhone units (each already has a forum thread here), nobody even knows for sure where the fault lies, which does not help repairing either.