Missing items
#1
Huh backer 36781, lots of stuff missing from the delivery I received today. 
2 x 2gb boards
2 x cases
1 airmouse
#2
Consider this a possitive... my last shipment was missing stuff too (mainly the boards, and the LCD screen);

... its a good thing (they are shipping what they have) and you know that they have not forgotten you ! right?

So, sit tight, and everything should be there soon. I was noticing on the shipping update page that orders placed in May will not ship before mid July .

marcus
#3
(07-06-2016, 01:26 PM)Gigawig Wrote: Huh backer 36781, lots of stuff missing from the delivery I received today. 
2 x 2gb boards
2 x cases
1 airmouse

I will checked. If the shipping weight is more than 2KG, two shipment may split to two shipments.
#4
(07-06-2016, 02:48 PM)MarkHaysHarris777 Wrote: Consider this a possitive... my last shipment was missing stuff too (mainly the boards, and the LCD screen);

... its a good thing (they are shipping what they have) and you know that they have not forgotten you ! right?

So, sit tight, and everything should be there soon.  I was noticing on the shipping update page that orders placed in May will not ship before mid July .  

marcus

Have you received the missing items yet? If not, I need to take care for you.
... TL
#5
hi Marcus, he said backer #, so not an order waiting to ship. I'm hoping the delays in store shipping is to finish getting all the backer stuff finally sorted out.

I know I'm still missing a few items as well. They should have been in my second shipment, but were not. I've emailed and also sent PM to TL, still waiting to get it solved. TL responded 06/27 that he would look into it, but still waiting to hear back. I'm sure he'll get it solved, but sometimes being patient is not enough, if they are not aware that stuff is missing. I had to reach out initially in early June to TL to get my second shipment of stuff sent (it seems my add-ons were actually forgotten). I'm just trying not to hammer him with requests at this point, but friendly reminders rather, to get my last few pieces. Luckily, they are just accessories, not boards missing.
Kickstarter backer #5,864  --  SBC Noob  --  SE Michigan, USA
#6
(07-07-2016, 11:08 AM)tllim Wrote:
(07-06-2016, 01:26 PM)Gigawig Wrote: Huh backer 36781, lots of stuff missing from the delivery I received today. 
2 x 2gb boards
2 x cases
1 airmouse

I will checked. If the shipping weight is more than 2KG, two shipment may split to two shipments.
How is that going
#7
(07-08-2016, 03:20 PM)Gigawig Wrote:
(07-07-2016, 11:08 AM)tllim Wrote:
(07-06-2016, 01:26 PM)Gigawig Wrote: Huh backer 36781, lots of stuff missing from the delivery I received today. 
2 x 2gb boards
2 x cases
1 airmouse

I will checked. If the shipping weight is more than 2KG, two shipment may split to two shipments.
How is that going

The shipping facility having issue to retrieve your info base on backer number. Please PM me your name and address so that we will make the retrieve attempt.
#8
I also received an order with that was missing one of the 3 pine 64 boards I ordered. My order came with 2 of the 2GB boards but not the 1GB board that I ordered. I emailed support but haven't heard back.
#9
I'm also missing stuff. I did not get the IoT+ package I backed, missing:

8GB MicroSD Pre-Loaded with openHAB software,
Z-Wave Plus IO Card,
and the PINE64 Enclosure.

At least. I can't figure out how to access the backerkit stuff (I added to the initial IoT+ package).

I'm backer 6,240.

How is the best way to contact support?

Edit: shipping@pine64.com I suppose

Edit 2: I got an answer. It's just not shipped yet, it's still in production.
Backer number #6,240  + IoT+ Funded + Backerkit funded
STATUS: 2x Pine 2GB + Light Sensor + 2xPSU + 2xWIFI + battery + 16GB SD RECEIVED,
Z-Wave Module
+ case + 8GB openHab SD: Not shipped, still in production
#10
Hey all, I put my expected inventory (pines, screens, additional hardware) in my signature file, along with shipping status (not shipped, shipped, received). It shows wherever you post, anyone related to the Pine company (like tlim) can see what has not been completed on their end.

You can edit your signature file here (http://forum.pine64.org/usercp.php?action=editsig) Make sure items not received and not shipped is in RED and BOLD.
Backer number #7,254  + KS Funded Jan 23, 2016 + Backerkit funded March 11, 2016
STATUS: Pine 2GB + Temp/Humidity Sensor RECEIVED, Z-Wave Module: NOT SHIPPED



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