(08-20-2021, 08:13 PM)mronell Wrote: Hi,
I am using a Pinephone 64 Beta edition as my main cell phone. It has
been workable since mid-May 2021, and I have been using the Mobian OS
to run the phone. It has growing pains, but until tonight, I was
reasonably happy with it. Tonight, while on a charging cord that I
have been using since purchasing the phone, the bottom end of the
phone got way too hot. It has always run very warm, but this was not
reasonable. The charging cord end started to melt. Felt like the
battery might enter thermal runaway. I believe that the phone is now
not safely usable. The phone is still running and has cooled down
maybe, but I am not sure whether there is lasting damage and I don't
want my home and family burned. I have it now outside on a concrete
patio surface.
Is there a warranty? Am I on my own? The cord seemed OK until
tonight. Once it melted, the cord now seems unsafe as well. I have
that unplugged also. The cord was by Manhattan, 10', USB-A to USB-C.
Charger seems OK. We have other similar cords in use with no
problems.
Marc
[quote pid="99074" dateline="1629512039"]
I was using a 10' Manhattan USB-A to USB-C cord when the overheat
occurred and the cord connector (USB-C) attached to the Pine64 melted.
I took photos of the connector that melted next to an undamaged
connector by the same manufacturer. The photos are attached below. I
have never had a problem with a Manhattan cord before. I purchase
them because I trust the quality of their products.
I powered off the phone and checked the battery. There does not seem
to be damage and there is no smell of burned components within the
cell phone. The battery appears to be undamaged. There is no sign of
obvious deformation from heat damage. I moved the phone outside to a
safe, non-combustible location, plugged it into an extension cable via
a 3A charging block and the red USB-C cord with which the phone
shipped. The phone again got significantly hot, but the red cord was
not damaged. The phone has always run significantly hotter than
typical Samsung or Apple cell phones and I assumed that the model has
thermal problems that need to be worked out. Recently though, the
thermal problems seem to be worse. I am using the Pine64 as my only
cell phone. I no longer trust bringing the phone into my house to
charge at night as my family sleeps. I do need a working, safe cell
phone.
Please see enclosed melted connector shots. The Manhattan 10' cable
is no longer safe to use. It had charged the phone regularly for
about 2 months.
Are there critical differences between the red USB cord and other
manufacturer's USB-C charging cords? Are other manufacturer cords
incompatible with the Pine64? Do all Pine64 phones have significant
thermal problems or is my particular phone unusual?
Thank you,
marc
On 2021-08-21 04:41, Pine Microsystems Inc. wrote:
> Hello Marc,
>
> Please confirm if the PinePhone battery melted, and you are using the
> read USB-C power cable to charge the phone.
>
> Could you please snapshot a photo of the charging cord for our
> checking?
>
> Thank you.
>
> Regards,
>
> support team #4...
mronellHi,
I am using a Pinephone 64 Beta edition as my main cell phone. It has
been workable since mid-May 2021, and I have been using the Mobian OS
to run the phone. It has growing pains, but until tonight, I was
reasonably happy with it. Tonight, while on a charging cord that I
have been using since purchasing the phone, the bottom end of the
phone got way too hot. It has always run very warm, but this was not
reasonable. The charging cord end started to melt. Felt like the
battery might enter thermal runaway. I believe that the phone is now
not safely usable. The phone is still running and has cooled down
maybe, but I am not sure whether there is lasting damage and I don't
want my home and family burned. I have it now outside on a concrete
patio surface.
Is there a warranty? Am I on my own? The cord seemed OK until
tonight. Once it melted, the cord now seems unsafe as well. I have
that unplugged also. The cord was by Manhattan, 10', USB-A to USB-C.
Charger seems OK. We have other similar cords in use with no
problems.
Marc
[/quote]