Items missing in shipment - slow support contact - but response is coming

[Pine168]

Stohn, I understand you too, but please note that this is not a big corporation like Apple and I think there is only a few people working on this. This is why is it so cheap. There is a lot of people waiting for PB (I waited 2 months) so I dont wonder some mistake can happen. I am sure they will solve your problem.

To give an update on this:

Meanwhile I got an email telling me that one of my inquiries was forwarded internally and that somebody might contact me somewhen in the future:

Code:

Hello Maik,

Greetings,

Thank you for your message. We will inform Pinebook logistic team to look into your shipment information and do an arrangement for your missing items.

Have a nice weekend!

Regards,
Pine64 team

So additional NEW question now: When this might happen?

HISTORY / STATUS: 
26-Jun: shipment arrived
26-Jun: contacted support about missing items (email)
29-Jun: started this thread
30-Jun: got a first reply in an email telling me that it was forwarded internally and that somewhen in future i might be contacted from support
03-Jul: *still waiting to get in touch with support*

Hi ,

Understand from internal team that the shipment will be arranged soon. They will keep you posted.