Items missing in shipment - slow support contact - but response is coming - Printable Version +- PINE64 (https://forum.pine64.org) +-- Forum: Pinebook (https://forum.pine64.org/forumdisplay.php?fid=76) +--- Forum: General Discussion on Pinebook (https://forum.pine64.org/forumdisplay.php?fid=77) +--- Thread: Items missing in shipment - slow support contact - but response is coming (/showthread.php?tid=4650) |
Items missing in shipment - slow support contact - but response is coming - stohn - 06-29-2017 Hi, I purchased a pinebook with additional 64GB eMMC and a 2m extension cable but when it arrived the shipment only came with the pinebook alone. The packaging was 100% intact. The invoice showed all items (and I had to pay customs for it). I wrote a mail to support several days ago -> no answer answer just took almost one week, so be patient. So running out of options now... Maik UPDATE: After some days I got an answer from support that the issue was forwarded internally and it is handled now. RE: BEWARE FROM BUYING - ITEMS MISSING - NO SUPPORT - NO ANSWERS - Luke - 06-29-2017 I understand your frustration, but do have some patience. There has obviously been some mistake made ... I will ask tllim to look into this for you. edit: the post you linked points to a completely irrelevant discussion re VGA adaptor ... RE: BEWARE FROM BUYING - ITEMS MISSING - NO SUPPORT - NO ANSWERS - Wizzard - 06-29-2017 Stohn, I understand you too, but please note that this is not a big corporation like Apple and I think there is only a few people working on this. This is why is it so cheap. There is a lot of people waiting for PB (I waited 2 months) so I dont wonder some mistake can happen. I am sure they will solve your problem. RE: BEWARE FROM BUYING - ITEMS MISSING - NO SUPPORT - NO ANSWERS - stohn - 07-03-2017 (06-29-2017, 07:51 AM)Wizzard Wrote: Stohn, I understand you too, but please note that this is not a big corporation like Apple and I think there is only a few people working on this. This is why is it so cheap. There is a lot of people waiting for PB (I waited 2 months) so I dont wonder some mistake can happen. I am sure they will solve your problem. To give an update on this: Meanwhile I got an email telling me that one of my inquiries was forwarded internally and that somebody might contact me somewhen in the future: Code: Hello Maik, So additional NEW question now: When this might happen? HISTORY / STATUS: 26-Jun: shipment arrived 26-Jun: contacted support about missing items (email) 29-Jun: started this thread 30-Jun: got a first reply in an email telling me that it was forwarded internally and that somewhen in future i might be contacted from support 03-Jul: *still waiting to get in touch with support* 04 Jul: got a mail from support that a new shipment will be arranged 17 Jul: just received a small envelope with the missing items. Interesting part, it was sent using cheap China Post but arrived quicker than DHL from HongKong due to the fact that customs not even looked at it. ALL FINE NOW. RE: BEWARE FROM BUYING - ITEMS MISSING - NO SUPPORT - NO ANSWERS - Pine168 - 07-03-2017 (07-03-2017, 04:33 AM)stohn Wrote:Hi ,(06-29-2017, 07:51 AM)Wizzard Wrote: Stohn, I understand you too, but please note that this is not a big corporation like Apple and I think there is only a few people working on this. This is why is it so cheap. There is a lot of people waiting for PB (I waited 2 months) so I dont wonder some mistake can happen. I am sure they will solve your problem. Understand from internal team that the shipment will be arranged soon. They will keep you posted. RE: Items missing in shipment - slow support contact - but response is coming - stohn - 07-04-2017 Hi, I finally got a mail from support that a new shipment will be arranged to send the missing items. So for others searching for information to contact support for shipment problems here some notes: The email addresses sales@pine64.org and pinebook@pine64.org are responsive, you just should be more patient than me (give them one week to respond, they really will do). Thanks, Maik RE: Items missing in shipment - slow support contact - but response is coming - stohn - 07-17-2017 Hello, I just received a small envelope with the missing items. Interesting part, it was sent using cheap China Post but arrived quicker than DHL from HongKong due to the fact that customs not even looked at it. ALL FINE NOW. |