2020-11-13 Image status.

[Gribouille]

A bad day yesterday for my PinePhone : small drop on the parquet floor. No visible defect, the glass is not broken. But now, I'm not able to give my passphrase to unlock the PinePhone. All vertical line corresponding to the '3' is not responsive

so sorry to hear!  Did it land  on the face or the back?  From personal  experience,  I think the  Pinephone is pretty  hardy.  Just a few months after receiving mine it slid down the dashboard landing on its face. (it was facing down and the glass got slippery) In addition to 3 medium long cracks, the top had some crushed  particles that was shedding. The phone itself seemed to work still.  Too chicken to try and  replace the screen I first put  some scotch  tape over the   crushed glass part so it wouldn't be shedding and cutting my finger, and then I ordered the screen protector, placed  it upside down covering the top, letting the long U be  at the bottom. It still works!  I confess, yesterday, it was  dropped again.  It didn't seem to affect the operations.  
Have you reseat the back cover, squeeze all surfaces to make sure everything is in place?

Good luck! Hope it start to work again!

Thank you for your encouragement. But ... nothing good to say today.

You can read the full story here : https://forum.pine64.org/showthread.php?...0#pid97250