Shame on pinephone

[biketool]

Hello i think for 200$ it's normal i have a phone working, minimum for calling and SMS, If when i get out  box, he not working. Of course i'm not happy. I know Linux more ten year, and i know that's necessary i put my hand in the motor. I make a Samsung with ubport-installer work better than a pinephone, while pinephone is make for it. It's a very good idea you make a phone with respect privacy, but the factory quality control, and the customer service is not good. And broken the good work of the programmers. And shame on pinephone is only for the customer service and factory. The customer service ask me 15% value of pinephone in RMA for restocking. It's an explain why i receive a pinephone don't work, because factory restocking the breaking pinephone, and resend this one just he have a customer do not return this one. (It's a current bad attitude of network sale) And i'm not alone for this problem, check your forum you know.
Pinephone the more discreet phone for your private life, of course he do not work.
In abstract actually is better you buy a old samsung for 50$ using ubport-installer or orange fox or pmbootstarp, and you have linux distribution in your phone. But for this moment pinephone is not like publicity... it's sad

(Despite suspecting user dooblewoops' may just be forum trolling; I am responding, as I think others are, in order that web searches can find this question answered.)
It is petty simple, no matter the user's skill level the pinephone is not sold to primarily be a functional phone software and even hardware, Pine64 gadgets including Pinephone are manufactured and sold to be a development platforms, even the Pinecil soldering iron is a demo for the RISC-V processor  I still have an OpenMoko and I am sad to say it was never a great phone to actually use as a phone with a useful daily driver experience, in fact I could only receive calls 50% of the time with my favorite OS.  It was the first major FOSS focused mobile phone dev platform before smart phones were really a thing.
Now, I hope we can turn the Pinephone into a great daily driver, if you wait it will probably happen, we are almost there on Mobian.
Your Samsung is sold primarily as a consumer electronics device with a finished OS and hardware, development on the top to bottom lever we can do with the Pinephone is simply impossible on a Samsung or any of the consumer telephones because for many components the full datasheet is secret and only released to developers under a non-disclosure contract, that means that the drivers will always be secret-source binary blobs and can never be open source unless someone laboriously reverse engineers all of the functions.  That is why you can't natively install your favorite OS on android or apple phones, it is also why even the all-Linux Nokia N900 can never have it's native community maintained Linux OS upgraded as it would break the closed source drivers and therefore there are kludges and incomplete functionality with all of the alternate OSs you can sometimes hack onto the phones like you are now using for your samsung, they require hacks, bridges, and spoofs to use the android device drivers, we can have no idea what is in that code unless someone leaks the source code and even if you have bridger or used an open source android build fork like LineageOS you can only upgrade to a new kernel version only if the manufacturer releases all of the secret code hardware drivers built for that specific kernel version.

I suggest you look into some Richard Stallman thoughts on the topic of free open source software especially FOSS drivers but I think this compares the pinephone situation and buyer agreement:
Pinephone=top to bottom hardware selected so that FOSS drivers are possible(and you can add hardware with pogo pins, and you can disable radios and cameras with hardware switches), the device is custom built specifically for the needs of a tiny minority community of paranoid-purist developer users only all other are warned not to buy, the end user understands that community has to make the OS for the phone to work, nobody is buying a working daily driver ready Pinephone in the current setup, only warranty is that the hardware will pass factory test you are expected to hack it.
Other phones=unknown secret code at all or some levels of the OS, the hardware, OS, and software is designed to the needs of providers not users but hopefully a nice easy curated but walled in user experience, everyone even devs expect a working phone on delivery not just tested hardware(hardware only prototypes(like pinephone) are only available in company dev labs), warranty covers hardware and software unless it is voided by loading your own OS or remove even a single screw