Beginning to get a little frustrated.
Communication has been pretty piss poor at best, and vague and with no direct answers, the event that I had really wanted to have the Pine for has since come and gone, but no definitive word from you when or even if, I'm going to receive my order.
Come on guys, it's not THAT much to ask, that you give straight answers, when asked direct questions.
Quite literally, we're being penalized for making you a lot more money that you originally expected. That's NOT how this should have worked.
Maybe you guys should start shipping out partial orders, and then when problem components come in, send those out to people who ordered them, because, right now, you're not doing a whole hell of a lot to inspire long term loyalty and return customers in your company.
Quite frankly, I'm now at the point where i will consider it a miracle if I ever get my product. I understand that you had way more success than you anticipated, but when you saw the numbers skyrocketting, you should have made arrangements for that, rather than waiting and delaying on hiring additional staff, and increasing production.
You had no problems taking our money as quick as you could possibly get it, how about getting our product out to us, even partially, before you become one of those stories about kickstarter successes that go belly-up because they couldn't follow through
Communication has been pretty piss poor at best, and vague and with no direct answers, the event that I had really wanted to have the Pine for has since come and gone, but no definitive word from you when or even if, I'm going to receive my order.
Come on guys, it's not THAT much to ask, that you give straight answers, when asked direct questions.
Quite literally, we're being penalized for making you a lot more money that you originally expected. That's NOT how this should have worked.
Maybe you guys should start shipping out partial orders, and then when problem components come in, send those out to people who ordered them, because, right now, you're not doing a whole hell of a lot to inspire long term loyalty and return customers in your company.
Quite frankly, I'm now at the point where i will consider it a miracle if I ever get my product. I understand that you had way more success than you anticipated, but when you saw the numbers skyrocketting, you should have made arrangements for that, rather than waiting and delaying on hiring additional staff, and increasing production.
You had no problems taking our money as quick as you could possibly get it, how about getting our product out to us, even partially, before you become one of those stories about kickstarter successes that go belly-up because they couldn't follow through