Axolotl on PinePhone / Mobian

[arno_nuehm]

I'm not sure whether I should have openend a new thread for this topic as not to overload the Axolotl thread...

Anyway, I have the following Axolotl problem:

All of a sudden I can neither receive messages from one friend of mine nor can I send messages to her – they are  marked with this triangular, red traffic sign (instead of the two circles) and never go out. Everything else works, only this particular person is affected.

I tried "reset encryption" for that chat, afterwards deleted the chat and asked her to do the same on her (Android) phone – it did not help, the problem persists.

However, I can still communicate with her via the Signal desktop app on Linux Mint. Normally these conversations would show up in Axolotl as well; in this case they don't.

I had the similar problem a few weeks ago with somebody else; in that case there was a slight difference: The messages I sent via the desktop app not only went out, they (unlike now) also showed up in Axolotl on my phone. This person's messages (just like in the new case) only reached my desktop app, not the Pinephone.

My friend's contact looks exactly the same as all other contacts in /.config/textsecure.nanuc/registeredContacts.yml -- nothing remarkable and no zeroes at the beginning or end of the UUID.

Last time I could "solve" the Problem with a complete reinstallation -- something I'd like to avoid this time. (I would not mind the reinstallation part, but connecting it to the computer again and reentering all the contacts is quite annoying especially if a likely perspective is having to do that over and over again...)

Is there any solution apart from reinstalling Axolotl?

Hey Anna,

thanks for posting it here. There are some other people reporting the same issue in the Axolotl-dev Telegram group and it is a bit unclear, what causes the problems. It seems that Signal has changed something in their server system, which results in the behaviour you described: Messages get lost even though they are sent correctly.
I will report back, when the are new insights.

Till then, don't deinstall or delete your personal data - help is on the way.

Sorry for the inconvnience!

And if you'd like to help, you can open an issue on github with the output of

axolotl > axolotl-log

attached, while trying to send a message to that particular contact.