03-04-2021, 02:25 AM
Hi,
we experienced a battery charge issue from a fresh new pinephone ; we asked the support team but it seems they cannot solve our trouble, they told us to ask the forum ; so ...
* Summary :
- Phone : "Community Edition Mobian w/ convergence package", RAM 3Go, delivery Feb/2021
- any battery cannot charge correctly (never reach 100%)
- the battery discharge very quickly (few hours without phone usage, OS up and running)
- the battery sensor reports random charge level, can go from 80% to 20% in a minute
* Investigations :
- tried 3 batteries (2 new Samsung, 1 from the Phone)
- tried 3 distrib (Linux Mobian, Manjaro Gnome and KDE, GloDroid)
- tried to boot on USB charger only as asked from support team#4, we got from Mobian :
* USB Charger :
- Charger : connected
- Voltage : N/A
- Current Limit : 3.0A
* Battery:
- Capacity 0%
- Voltage : from 1.63V to 4.21V randomly
- Status : Charging/Discharging randomly
We would appreciated any advises from the community to identify the origin of this trouble. We think this is an hardware issue and would like to get your point of view ;
many thanks,
we experienced a battery charge issue from a fresh new pinephone ; we asked the support team but it seems they cannot solve our trouble, they told us to ask the forum ; so ...
* Summary :
- Phone : "Community Edition Mobian w/ convergence package", RAM 3Go, delivery Feb/2021
- any battery cannot charge correctly (never reach 100%)
- the battery discharge very quickly (few hours without phone usage, OS up and running)
- the battery sensor reports random charge level, can go from 80% to 20% in a minute
* Investigations :
- tried 3 batteries (2 new Samsung, 1 from the Phone)
- tried 3 distrib (Linux Mobian, Manjaro Gnome and KDE, GloDroid)
- tried to boot on USB charger only as asked from support team#4, we got from Mobian :
* USB Charger :
- Charger : connected
- Voltage : N/A
- Current Limit : 3.0A
* Battery:
- Capacity 0%
- Voltage : from 1.63V to 4.21V randomly
- Status : Charging/Discharging randomly
We would appreciated any advises from the community to identify the origin of this trouble. We think this is an hardware issue and would like to get your point of view ;
many thanks,
