Yet another Epic Pine Store fail

[KNERD]

Well, the total is more than $50 so it is taxable - the rate appears in Mexico to be 16% so at least $10.20 was due on $65. As for the rest there is a fee being added on for whatever reason (it doesn't seem DHL's remote area fee is applicable because that's more than $30). I don't think it's any different in Mexico - the shipping cost is also taxable if the total cost exceeded $50 as it did in this case.

There was no error on Pine64's end.

From Pine64's shipping policy:

Shipping cost doesn’t include import duty and tax. Customers will have to pay Import duties & VAT if applicable. Package will be discarded and non-refundable if customers refuse to pay import duty and tax.

You could have chosen the less expensive delivery option, it's slower but might've put the total under $50.

And I don't think Paypal will help you.

I completely understand the bitterness you feel -- import duty/tax always catches people out until they expect what will happen.

I expect the denial will possibly continue tho.

Have you not been reading the thread? The TOTAL is $30 USD, and that is why I chose DHL. Taxes are added to any item with a declared value of more than $50 USD. Shipping and any other taxes you have have paid are NOT included. Dang, man, I even included a link to the law where it states "value of the merchandise," not total paid.

I received two packages that day, both from Shenzen. For both I paid the $35 shipping. For the other I paid $35 USD for it.  They hand it to me, and then say I have to pay this grand amount of tax plus collection fee from $65 USD that was incorrectly declared from Pinestore.

Yeah, I also expect the denial of error PineStore made will continue.

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Is it stuck because someone is waiting for you to pay the import duty/fees?

I ask because, I'm not exactly made of money; but to get this squared away I'll gladly pay it.  Why?  Because I do understand what it's like to be a shoestring company trying to help the community, and I feel I get more value out of the products than what I've paid for them; so I don't have a problem paying more to help Pine64.  Because I do understand your predicament, and I've been burned in such situations in the past; so I'd do what I can to help, and to prevent you and tllim escalating further into a situation that it going to be bad for you, for Pine64, and for frankly all the rest of us in the community.

Of course, if the fact that it's sitting somewhere is causing more fees to be incurred, I'd have to take that into consideration, too.

Here is the tracking info.

https://www.dhl.com/en/express/tracking....&brand=DHL

Last it shows is:  Shipment on hold


I am sure the the PineStore could call up DHL and possibly fix it, and say an error was made, but no response.
Yes, I have been burned before by crazy taxes and fees before, so I make sure anything sent by commercial carrier to me here has a value of less than $50. Anything else, I will have it sent to another address were I can avoid all those fees.