Yet another Epic Pine Store fail

[KNERD]

If you haven't already opened a Paypal dispute, please don't. I'm honestly saying this less for Pine64's sake and more for yours. The situation you're in right now, as a direct result of your own decisions, is not great, and you'll only continue to make it worse if you keep doubling down.

Pine64 is not your usual tech company, and isn't just trying to get your money by any means necessary. They are doing their best to get interesting open hardware into the hands of as many tinkerers as possible, and sometimes, things don't go perfectly for their customers. This is because, due to their lack of focus on profit, they don't have the raw wealth necessary to simply sweep all the complications of international shipping out of your view. Having to pay excessive import taxes on your order is unfortunate, but even if it is due to a mistake on Pine64's partner company's part, it's still not unreasonable for them to ask you to pay that tax.

By refusing, you've only made things harder for everyone, most of all yourself; now the package is being returned to sender, and it will cost even more to get it back to you. If you open a Paypal dispute over it, then you'll virtually guarantee that you'll never have another chance to get what you ordered. You'll be blacklisted from any future orders, and it's very unlikely that they'll ship you your package back, since you've given them no reason to do so. Is recovering part of your payment really worth those long-term consequences?

It's your decision. Stripping Pine64 of a few dollars won't kill them, but you'll very effectively screw yourself over if you choose to ignore this and carry on like you are.

I have not done a PayPal dispute yet, but if you are going to do something, then do it correctly. Since they are the ones who made the error, then they need to fix it.  It is more than the tax, but I am being also charged a fee to collect that tax which I do not owe. Not everyone who orders lives in Europe.

I know mistakes are made, but the attitude seems to be generally poor response about it. Being not for profit is a poor excuse for being that way.  The package seems to be stuck, and sales could has least responded (which they have not yet) saying maybe they can correct the error, and have them deliver it back pronto. Seems the long term consequences in on them, not me. I got other places to shop around if that's the attitude.