Cracked Screen on delivery

[stemplet]

Then you inquire with Pine64.

You only issue a chargeback when the situation is unresolvable.

Too many people rush to issue a chargeback.  We're approaching a point where companies would rather lease products than sell them due to these kinds of things.

Well, the cost of shipping it back should not cost more than the price you paid for it.
They should work something better out. I understand those in the USA return their broken products to an address out in California. It's rather cheap to do that.

I'm in the USA. Pine64 support required me to send it back to the manufacturer in HK.

EDIT: I wanted to add that the first thing that happened was Pine64 and I initiated an "investigation" with the shipping company, each of us from either end point.