05-12-2020, 02:23 PM
(04-02-2020, 10:16 PM)rhanksjr Wrote:(03-24-2020, 02:53 AM)harvey186 Wrote:(03-23-2020, 01:22 PM)hottyson Wrote: Good tip!They are selling hardware, icl. batteries. So in warranty cases they are responsible for it. They 'grown' batterie is an warranty issue !!!! If they aren't able to make an after sale support and accepting warranty issues, the better close their doors. Big or small company -- warranty is warranty.
As for the support of these machines. I would not expect them to fix your battery problem since they are not a major manufacturer like IBM/Lenovo is. They probably don't have the resources to fix buyers machines nor the experience with design flaws in manufacturing like the big corporations do.
A frustrating situation indeed-I agree with you that if a warranty is offered, then honour it and provide CS that can respond appropriately. If I were you, I would have been using Twitter to expose this.
Very interesting and instructive topic.
Everyone should read it and think about it.
As I see it, Pinephone is not a 'typical' phone business, and in its website already inform people that this phone is to explore, and no one should complain for a dead pixel or two. If a new battery cost $8, please don't complain about this.
However, reading the pdf probably pinephone could be a little bit more helpful. GIving instructions on how to remove the battery and offer links where to buy one instead of only avoiding the return.
Moreover, pinephone should have a better plan for these kind of situations. Sending the phone back with a swollen battery that can explode is not the smartest plan. Everyone know some iphones have exploded, so everything with a battery can give surprises.
So, both parts should be more understanding. Buyers by knowing what are they getting and sellers being more prepared for customer service.
Best
