02-10-2020, 04:42 PM
(02-10-2020, 01:36 PM)MNtinkerer Wrote: While I am sympathetic to national health concerns in China, I expected an automated confirmation of the order from Pine64, and an estimate of when to expect having it shipped with thought given to any delays. A specific warning to new orders before being sent to the payment processor would have been appropriate. Once my payment was processed Pine64 came under obligation to me. If I have to wait 6 weeks, I'm ok with that but need to know. Being given contingency options and updates specific to my order, even if automated, goes a long ways towards galvanizing loyal customers.
You realize this is not Amazon right? I'm sure you will get your product, just have patience. My advice is to set your expectations lower for a company who doesn't even seem to make a profit from the extremely important products they are providing.
