Items missing in shipment - slow support contact - but response is coming

[stohn]

Stohn, I understand you too, but please note that this is not a big corporation like Apple and I think there is only a few people working on this. This is why is it so cheap. There is a lot of people waiting for PB (I waited 2 months) so I dont wonder some mistake can happen. I am sure they will solve your problem.

To give an update on this:

Meanwhile I got an email telling me that one of my inquiries was forwarded internally and that somebody might contact me somewhen in the future:

Code:

Hello Maik,

Greetings,

Thank you for your message. We will inform Pinebook logistic team to look into your shipment information and do an arrangement for your missing items.

Have a nice weekend!

Regards,
Pine64 team

So additional NEW question now: When this might happen?

HISTORY / STATUS: 
26-Jun: shipment arrived
26-Jun: contacted support about missing items (email)
29-Jun: started this thread
30-Jun: got a first reply in an email telling me that it was forwarded internally and that somewhen in future i might be contacted from support
03-Jul: *still waiting to get in touch with support*
04 Jul: got a mail from support that a new shipment will be arranged
17 Jul: just received a small envelope with the missing items. Interesting part, it was sent using cheap China Post but arrived quicker than DHL from HongKong due to the fact that customs not even looked at it.

ALL FINE NOW.