Received two months ago still no good

[black screens matter]

I received my pine 64 about two months ago.  I plugged it all in and nothing.  So I went to the live chat and asked for some assistance and all they kept asking was "what operating system are you running?"  I said "Its not running at all." So in frustration, I sent an email off to tech support at pine and also bought a new class 10 sd card and reloaded the Linux operating system on it.  Nothing on both counts.  The system didn't go and I did not hear from tech support. So I sent another request for help to tech support and also sent an message through kickstarter to the pine 64 folks.  Still nothing.  So how do I get some help getting this started?  I tried different monitors.  Tried running it with and without the Ethernet cord plugged in, still nothing.