Urgent shipping update required as I will not be at delivery address much longer!

[tllim]

Backer # 38777, Tracking # LX948106835CN

I was informed that my PINE64 shipped by email on 27 May.

On 10 Jun, I received the project update advising that tracking numbers starting with LS and ending with CN, as well as those starting with LM and ending with CN, do not work.

My own tracking code does not fit into either category, but does not work either: my tracking number begins with LX and CN.

Since 27 May the tracking has only ever stated: "Pending. Please try again later, we are awaiting for tracking info from carrier."

I need to know what is going on URGENTLY please. My order is meant to have shipped to my office, but I have been made redundant and if it does not arrive soon, I will not even be here to collect it.

Please look into my order urgently, therefore, and update me ASAP about its status. If there is no news soon, I will regrettably have to demand a full refund.

FYI, I have tried to contact you about this on several occasions. 

I submitted a ticket about this via your website over two weeks ago (eg. over the 10 day response time you quoted on your 10 June update) and have not received a response.

I have posted a comment on the kickstarter on June 27, as well as sent you a message via that platform: no response. 

I found this link to your forum under the comments along with the advice that you respond more quickly here. Considering you don't make a link to your forum available on your website, how was I meant to know it existed?

Do you realise how many unhappy customers are commenting on your kickstarter because they don't know where else to turn, and are still not getting replies? It's really very appalling customer service. If this is the platform you prefer to use for customer service on this issue you need to send out an update to everyone, and direct them here.

I will inform shipping facility and raise priority to China EMS to release your shipment from security hold immediately. There are less than dozen packages that still on hold and all should clear on this week. The reason that I ware may due to security check thinks that there is battery installed on the USB hub keyboard.
Noted on the unhappy customers response on KS page. The primary support function still on support/sales team, and the main purpose is not to replace their function. Due to the overwhelm response overflow to the forum site, and I have good relationship with shipping facility, this allows me try to resolve some shipment case and reduce the support team burden. After this week, I plan to review on the current sales and support structure which handles by another team that leads the KS activity.